Revere Court of Crystal Lake

I like how well this place takes care of there patients.

It is no small thing to highly recommend Revere Court of Crystal Lake as a wonderful place for loved ones with cognitive disorders to live as I, naturally, have very high expectations for the people that take care of my beloved mother. I moved my mom here from another facility because the level of care there was unacceptable and the management inadequate to make the necessary changes. Revere Court has neither of those problems. It was Revere Courts management, in all departments, that convinced me to give them a try. Before moving in, I witnessed management never hesitate to come out of their offices to assist the caregivers and interact with the residents in a way that demonstrated they really do care about them. That serves as an example to the rest of the staff that the residents are not just work, but real people who just need extra love and attention. After moving in, management took the time with me to listen carefully and put together a detailed care plan that I, as the daughter and POA, was satisfied with. In the weeks that followed, it took time for the caregivers to learn what my mom needed but with the help of their supervisors, they learned what to do and they now do it well. Naturally, challenges do come up that need to be addressed but with caring and experienced management who are always available to listen, those challenges are addressed promptly. Revere Court also has very talented people who plan and execute all the fun activities that take place every day to keep the residents engaged and active. The housekeeping, maintenance and kitchen staff are excellent as well. Revere Courts facility is clean and comfortable and feels like youre sitting in someones cozy living room.

I don't know if there is a more difficult decision to make than turning over the care of your loved one to somebody else. The self-reproach for not being able to care for them yourself, wondering who will care for them like you would, how will they be treated, apprehension over surrendering them to an institutional existence . . so many doubts and concerns present themselves when placing a loved one outside the home. Mom & dad both developed dementia at the same time. It began about 10 years ago. It caused a major disruption to their lives and to the rest of the family's as well. Devastating. Something as simple as trying to get them to take their medications would result in a contentious 20 minute ordeal. They often refused to eat. Toileting was another ominous challenge for us. It was really putting a strain on the family. We tried in-home assistance services, assisted living facilities and other memory care facilities. Their needs just weren't being met. Then we heard about Autumn Leaves and their approach to memory care. That was a little over five years ago. We liked the fact that family members could visit at any time of the day or night without restriction. That felt very transparent to us. All of the staff, including the young people who assist the nurses and CNA's, are patient and kind with the residents. Residents are always treated with dignity and respect. In five years we have never witnessed a staff member become impatient with, or mistreat, a resident. As for the food, we were glad to see that the meals are appetizing and nutritious. If they get hungry between meals, snacks are also provided. Somehow the staff always gets mom & dad to eat their meals and take their meds without incident. We were relieved to see how clean the facility is. No lingering odors as we experienced in other facilities. The dcor is updated regularly and the building and grounds are very well maintained. It has a comfortable feel to it, kind of like you're sitting in your own living room. It was heartening to see mom and dad get involved and participate in the games and activities that are part of the program there. The stimulation seems to help. It also gives us peace of mind to know that there is a nurse on site 24/7 and a physician who visits weekly. It's convenient to have a beauty shop on the premises so there is no need to go through the hassle of transporting them to the hairdresser or barber. Really lightened the load on us. As time passed, we were concerned that as mom & dad's disease progressed and their condition declined that Autumn Leaves might not be able to accommodate them. Looking back over the last five years, we realize that as mom & dad's needs changed, A/L's care plan adapted to meet those needs. Seemed to be nothing they couldn't handle. The people at Autumn Leaves are what makes the difference. The entire staff is kind and committed to the residents. They genuinely seem to enjoy the interaction with the residents and take pride in the care they provide to each of them. It's a real relief to know mom & dad are in the best possible place for them and they are being well cared for.

I cannot say enough wonderful things about Autumn Leaves of Crystal Lake. My mother has resided at the memory care facility for the past three years and I am grateful everyday for their exceptional care. The staff is very caring and attentive to every resident, assisting whenever needed. Activities are provided on a regular basis. I feel welcome whenever I visit my mom. As my mothers dementia progresses, the Autumn Leaves staff and the nurses are always informing me of what needs to be done to continue her treatment. Their communication with family is wonderful, helpful and always knowledgeable. The facility is beautiful and makes residents and their family feel like they are home.