Transitional Care of Arlington Heights

I was in this facility for post acute care from COVID-19. The day I arrived I was treated to cold cuts and potato chips. Food tasted really good. Rooms are fresh and new. Lily the nursing director is compassionate and alert. It took the nursing staff 6 days to get my RX doses correct though.

Top notch staff. Great care after coming from hospital after back surgery. Caring staff tended to the emotional needs of patient as well as the physical.

Check to see if the works in the room. And that the nurses are available or you may not be able to communicate with your loved ones.

I want to start this review by saying that I have personally met the Owner and Administrator of this facility. They both have Nursing back grounds and it shows. They love their employees and it shows. Now on to the review. My Mother was admitted here for rehab of 2 things. The first was removal of a knee replacement ( she has temp. Plastic in her leg at this time), the second being an ongoing wound that was half the size of a tennis ball. From the very beginning I met Christine (wound care nurse). She was the primary nurse for my Mom's wound treatment. I want to personally acknowledge how happy we are with her. She knows what she is doing, should be trusted to always do what is best for her patients recovery. Christine not only performed her job well, she helped my Mom heal the wound almost completely in 5 weeks. I should add that my mother was under the wound care of a very specific high-ranking individual at a nearby hospital that had three and a half months to attempt to help to heal the wound. Not only did that person not help heal the wound but in fact made it worse, so bad that my mother was admitted to the hospital with a severe knee infection which caused her to have her knee replacement completely removed. Christine is a tremendous asset to not only TCA , but to everybody she will ever come in contact with during her professional career. Thank you Christine from the bottom of my heart. Now onto the others who helped, hugged, treated my Mom like family during her 5 1/2 week stay. Emily (PT), You are awesome as well. Patient, attentive, courteous and also a tremendous credit to your trade. Ray and Lauren (OT's) were also awesome OT's. Rayna, Ashley, Zenona, Aweda, Cynthia, Caleb (RN's) were terrific, attentive fast responding Nurses. Andi, Donna, Angelica (CNA's) were fantastic as well. In general I can not count the number of times one of your staff hugged my Mom, wished her well or generally treated her as a family member. For those reading this, this is a facility that is under new ownership since July of 2019. I'm sorry if your loved one had a poor experience prior to this. I know with complete certainly that my Mother will be back here at TCA when the time comes for her next knee rehab. I cannot say enough positive things about this Facility. Sheila (Administrator) cares very much for her employees and it shows in their attitudes and performance. Keep up the good work TCA , with love gratitude and thanks.Karl E. Streitenfeld