Mountain Home Family Housing

I have had countless issues with my house on base, to the point where its really getting old. I explained to Candace over the phone that I enjoy living on base and I only want to say good things about the house but Im always proven wrong. My house has had an overflowing toilet, water damage from the water heater that always spills water, mold in the air vents, earwig infestation in my house due to the dampness & mold. Im so disappointed, when I explained to her over the phone that this all happened she seemed understanding but we couldnt move forward. She then told me you know youre not required to live on base? Like I am stupid. Horrible customer service. I wish I would have just listened to the people who told me & my husband not to live on base. dont do it. Management was somewhat friendly, although interrupted me when I was trying to explain my situation. Im just very disappointed. Wish there was more understanding & friendly customer service. Were basically stuck in this house until December, unless we break our lease which would result in us losing one month BAH, which we cant afford. Thanks Balfour Beatty. I added a picture of the mold on my air vent.

They will do everything in their power to rip you off. They tell you not to worry about small things like marks on walls because its normal wear and then turn around and charge you $700.00 to repaint. They cannot be trusted and will lie openly to your face while trying to say they are saving you money.

We lived in Trinity Heights for a little over three years and just had our move out inspection today. The maintenance office always did a decent job with maintenance calls while we lived there, with the exception of exterior siding damage, which as I understand it was outside of their control due to the work being sub-contracted. Maintenance guy named John is THE MAN. He always goes the extra mile. Yard work in the front could have been better, but again sub-contracted to Tripl T (another story altogether...). We were stressing out about the final inspection because of all the horrible stories we'd heard, so we put a bit more effort into cleaning than we usually do when we move. We've always gotten our full deposit back after six military moves. The inspection went really smoothly and the inspector couldn't have been more reasonable. I can only surmise that the horror stories come from people who don't take care of their houses. Funny thing is that the inspector shared quite a few horror stories about awful tenants, and knowing some peoples' habits, I don't doubt her.Some tips to do well on inspection day:-Clean your house. -Don't be a jerk. -Don't live like an animal for the duration of your assignment and then be surprised when your inspection doesn't go well.All in all, I would definitely recommend living on base. Quiet, safe neighborhoods, friendly neighbors, short drive to work, and BB isn't the boogeyman people make them out to be.