Name: Alto - Alpharetta, GA
Address: 4125 North Point Pkwy, Alpharetta, GA, 30022
Telephone: (678) 987-8400
Rating: 4.2083

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Alto - Alpharetta, GA

24 Reviews

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Alto - Alpharetta, GA Reviews

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Valerie Gernazian

We recently moved my parents into the newly renovated Alto Senior Living in Alpharetta. It is such a lovely and comfortable place, with a friendly, caring and welcoming staff. My mom was not at all excited about making this move, but after less than a week she seems happy as can be! Check them out if you are looking for a smaller senior living community with a relaxed atmosphere. They offer a variety activities and services. And the food is quite good too!

David Nichols

When I initially visited the Alto senior living community the first thing I noticed was the beautiful decor and well-kept environment. My follow up visit showed me just how engaged and attentive the staff truly is; in particular the activities director Trent Willis. His interaction felt genuine and warm, like the residents were his flesh and blood and as someone that has been working retail the majority of his life I can appreciate that kind of attention and care.

Marquise Robinson

The building is truly magnificent after renovations, and their lifestyle director Trent really brings energy into the building. I was so impressed with some of his programs and infectious personality. The whole management team is a step up from what it use to be, and this building is number one on my list for when my grandparents transition to assistant living.

Brandon Cowan

I want the team at Alto Senior Living to how deeply I appreciate the excellent customer service they provided to me and my family. Trent has been one of the best managers I have worked with, and not to mention how beautiful and clean the community was. Me and my family look forward to the future, and thank you for the great experience!

Michael Brown

I have been the Director of Resident Services in this community since December of 2018 and it has been such a heart warming experience to work alongside the associates and residents we have here. Allegro is a very innovative company that always pushes the next great idea for how to creatively care for their residents! I was instantly welcomed to this building and treated with the utmost respect. Our residents each have a unique story and I can't say enough about the level of care the family members have for their loved ones here. I have been truly inspired by the residents, associates, and the family members we have here at Alto of Alpharetta!

Toya Poll

Awful place to work talking from experience. Management no good they are so disrespectful to workers, we have no one to bring our concerns to we felt threaten and intimidated by their actions. Wellness nurse Micheal brown ask him about those residents he knows nothing all he does is play around that schedule , smoke cigarettes as if he never seen them before and constantly on his cell phone in that back yard I wish I had a video of him before I left that place. And Trent activity director I wonder how much you pay those people to lie about those Reviews of yourself. You know thats a bunch of lies you never can be be found to do activities with the Residents you would have them line up and then disappear shame on you Trent I would not be surprise if you is the one that wrote those reviews. I would felt better if Angella was the one that receive those recognition because she does more than you and are love by those Residents. Sherada, and Sonya good workers you make that place rock.

Greg Barrymore

This place is simply marvelous. We brought my grandma here and she was enamored with how friendly the staff was. I believe it was Mr. Trent Willis that left the biggest impression on her.

Sophia Thompson

I recently did a tour knowing that they they had new management and recently renovated the building.But to my surprise the sensus is so low, and the few residents they have does not look happy at all, then I met the administrator Todd Barker which I kept saying to myself that name ring a bell so me and my husband decide to do some research and bingo this same administrator was Partner with Dwayne Edward in financial fraud case where they embezzle over 62 million through nine separate municipal bond offerings. How could they have some one running this senior living no wonder the cannot get no residents there does corporate know about this man and what he is capable of.unless this Allegro company doesnt care rigt now my friend mom is there and she is about to look else where. Run as fast as you can from this place.

Kelley Hubbard

Altos director, Jeannette Rogers, is very qualified (two masters degrees) and is very compassionate towards the residents and families of Alto in Alpharetta. I believe her empathy is in part due to her own experience with caring for her grandmother that had Alzheimers Disease. The staff are very caring and have been wonderful to my mom and our family.

Janice Buffington

Five stars for Jeannette Rodgers, the Executive Director of Alto Senior Living. When my mother first moved to Charter (Now Alto) she was quite a 'mess' with her negative attitude. Jeannette worked tirelessly to encourage and support my mother. At this time we see a whole new person with a positive outlook and attitude. Jeannette is one of the most caring and 'tuned in' people I have ever met. She listens to family members regarding questions or concerns. She takes an active interest in the residents. She has a true heart for working with the senior care community. She is the leader by example of this community.

M L

If you are looking for a well run facility that cares about its residents, KEEP LOOKING. Alto does not have the staff to provide care to its residents, activities are limited, they cannot provide transportation, and most recently, they serve food on PAPER plates. Just what you want to pay for. If you fall in your room and you happen to lock the door, the FIRE DEPARTMENT has to come to break into the room because the staff does not have keys. Cool! Oh yeah, the locked front door does not always open, so if there is a fire, you cannot get out. They want big bucks, but also high profits. Good Luck with your search, but search elsewhere.

Margo Staley

Charter Senior Living of Alpharetta is all about that 'homey' feeling. The facility felt so right the moment I walked in. I moved my mother in January and was sure she wouldn't adapt. Within two weeks she was engaged and I credit the staff with the successful transition! Everyone knew her name, made sure she got to activities and just made her feel at home. She had been moved here from her home of over 40 years, from another State, and after living with me (her daughter) for a year! She has settled into her apartment and has met some awesome ladies that she eats with every day. I realize that no place is perfect but I gave this place five stars because it is the best place for my Mom and she is content and I am thrilled to know she has such caring individuals to make sure her needs are being met!

cathy barrett

Cathy BarrettMy dad has lived at Alto for almost 4 years and has thrived in this family like environment. The staff have demonstrated compassion when caring for him and any questions I had were resolved. I have worked in healthcare over 40 years and everthing may not be perfect but I know my dad is well taken care of I will continue to do my part in helping the community strive to provide a safe and caring home.

Lorna Chinque

If you are looking a place for your dad or mom this is not a Good place.I am talking from experience my mom is living there right now I am looking about to remove my mom ASAP Nursing administrator : no good Wellness nurse Sarah : No good My mom been out of medication for weeksNever can find this nurse shes never in in the building always at Star Buck thats where they pay her to stay.Michael Levengood was the best wellness nurse they ever had he went above and beyond for those residents.i am so heartbroken wish he would return. Now I understands that Patrick Sam, the Business Office Manager resign. Mainteance Director work for one week and resign all because of Nursing Directorj.

Sophia Pennant

My mom reside at Alto Senior Living. And its a shame to see the way this place is running now they are using Agency to cover for workers thats not good workers and management are resigning all because of Jeannette Rogers, the administrator. And that nurse Sarah.I am about to take my mom out of this placeI wish that nurse Michael Levengood would return back my mom love him so much he was surely a blessing to this place hes the only one that could change my mind.What is management doing they need to stop replying to these emails and attend to these patients and employees and hear their voices.I do not understand why they just sit back like that and not doing anything, unless they dont care. I totally agree administrator, and that Sarah needs to go I knew that Jeanneth Roger was so fake I can tell her poor workers are so intimidated by her actions.I am hoping Michael levengood would return those resident love and miss him so muchI cant believe they replace him with a nurse that spend most of her time out of the building doesnt even know the residents never can find her I guess she spend most of her time at Starbucks as the above mention. I guess thats where I have to take my mom for her to be seen.

Anne Modi

Wonderful people!! Paula has gone above and beyond to help our family. Such a kind and loving atmosphere for our parents

Jill Congdon

DO NOT BRING YOUR LOVED ONE HERE AT THIS TIME. Below is my 5 star review from a year ago. I now wish to take it back and change it to 2 stars. Please read both reviews (before and after) below.May 23, 2017 - My mother has lived in a number of Assisted Living Facilities since her stroke in 2010. Our experience with Charter Senior Living of Alpharetta has far surpassed them all. Mom has never been happier and more content. And when she is happy, we are happy. The common areas at Charter are warm and homey and the activities are wonderful, with residents encouraged to take part. The facility itself is just the right size, allowing for better response times and attention to each resident. Lets be real though. Parents can be difficult and people are human. There is no perfect world. Having said that, I can honestly say when there have been issues, the management is very quick to respond and act. Everyone I know that works there comes from a place of personal experience, believing this work to be their calling. They treat Mom the way they would want their family to be treated, with dignity, respect and heart. These are the kind of people you want caring for your loved ones.July 7, 2018 - DO NOT BRING YOUR LOVED ONE HERE AT THIS TIME! My family member has been a resident of Alto since it was known as Bickford, and then Charter Senior Living. We have been extremely pleased with the care given until Allegro Management took over in early 2018. Since then we are seeing a dramatic turnover in nursing, CNA and other staff. Wonderful gifted people who have been providing dedicated care for years are leaving. And new hires quit or dont show up for work. I believe one of the most important things in a senior citizens life is consistency, especially for those with memory issues. Being cared for by someone who knows them, their daily needs, likes and dislikes goes a long way towards providing them with the ultimate quality of life. I am holding on to hope that this facility could return to its original greatness, IF Allegro Management wakes up and fixes what is broken before its too late.

Awilda Danko

Caring for a loved one is back-breaking, emotionally draining work. It is not for everyone. Most families want to keep their loved ones at home. But as much as we love them it's not realistic for all of us. It is great when you know what you're doing and have the strength and means to do it. Even under our care at home, our loved ones can easily fall, get scrapes and bruses, etc especially when we don't know what we're doing. Sometimes love is not enough. The fact is, it takes a toll on even the most loving and caring person. Elderly parents need so much and so often their needs go unmet because they either don't or can't express their needs and even if one knows what their needs are, not everyone has the necessary knowlegde, stamina or the means to fulfill them. Those who have had to care for an elderly parent or other family member know what I mean. My father was independent and self reliant for so long. He hated the thought of being a burden to any of his children. At times I know he was embarrassed to ask for help and suffered in silence. However, he got to the point where he could no longer live alone and he didn't know if he could afford a place of his own that would also provide him the care and attention that he needed. When I went with him to visit and checkout various assisted living facilties, he immediately felt at home at Charter Senior Living. Something about the staff made him feel he could confide in them and they would understand. He also found kindred spirits among the other residents, people who could relate to him, something his children could not provide. The atmosphere and environment at Charter made him feel at home. Charter is not a large facility where residents can get lost easily or be forgotten. It also offered my father a place to live that he could afford. The staff closely monitored his situation and worked closely with me to determine his level of care and immediately made adjustments when necessary. I liked that I was able to visit often and even stay with him if necessay. Charter offered us flexibilty and allowed our family to be as involved in my father's care as we wanted. They offer a variety of fun activities. We could even go with him on group outings. Caring for an elderly loved one is extremely challenging. It is impossible to describe the experience. In Charter we found professionals who understand these challenges and do their best to meet them.

Alan Vining

4 Stars is a touch generous, maybe 3.7 or 3.8. First off, I would be skeptical of any all-positive reviews, whether of Charter or any other facility. This is a fast-moving and fast-growing industry, particularly around Alpharetta so there is lots of turmoil and turnover. That said we think the staff and admin does a pretty good job. PROs: nice atmosphere and decor, love the sunroom. Staff and admin are engaged and know everyone's names. Jeannette makes a real effort to relate, accommodate, and know her residents and is always ready to listen. Good activities for assisted living, not as much for Legacy (dementia unit). SO-SO: Food is adequate-good. Assisted Dining Room has one chef-prepared meal each time slot with some choices, plus sandwich-burgers with notice. Legacy gets same prepared meal but no choice (in fairness some of them can't feed themselves and it's a struggle for the staff so it's kinda glopped on the plate). Medication dispensing is a little haphazard, with confusion as to who/where prescriptions should be filled (run out even though all this was set up and clear when my parents arrived in January). CONs: Could use more attention to room cleanliness, adequate supplies (we had to tell them No Toilet Paper). Seems a little short-staffed but they do make an effort. OVERALL: this place is above-average in expense but not top-dollar. Mom and Dad seem reasonably satisfied with the situation, and adaptation has been slow but seems to be improving. I think the score is a pretty accurate reflection of what you can expect in a facility at this level of size and expense.

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Alto - Alpharetta, GA

4125 North Point Pkwy, Alpharetta GA, 30022

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