Plantation Oaks Senior Living

I love it here. I finally have a new place to live.

i slip and fall out of bed quite often here, would not recommend ____ | ||---||__|| || ----

November 7, 2018 Mom is 78 years old and has Diabetes and Liver Disease which causes confusion and balance issues. She needed to live in an Assistant Living Facility since she could no longer be independent. Plantation Oaks was our ONLY choice because it was the ONLY facility that was in Mom's price range. She paid $3000 a month for a Studio Apartment with the lowest level of care (called the Bronze Care) - she only needed assistance with taking her medications. Mom moved in on 10/27/17.One year later, 10/27/18, Mom moved out.I, being her only daughter and power of attorney, live 60 miles away close to Cocoa Beach. I would visit her at least 2x per month and take her to all her Medical Appointments. I started noticing a lot of issues so I documented everything and emailed the Nurse and CC'd the Director several times a month. This went on for the whole year!What bothered me the most is that the same things kept happening over and over!The icing on the cake was in August 2018, a Memo was sent out stating the Water was Contaminated and a Health Risk for Legionnaires Disease, and that Residents could NOT use their water but that they could go to the building next door to take a shower. (what an inconvenience). After 2 months, they STILL could not use their showers so I said 'that's it, this is ridiculous!'.....This story was also on Channel 9 News on 10/5/18. (look it up)The Residents wear a Pendant Necklace and when they need something they are supposed to press it and someone should tend to them within 10 minutes (that's actually the state law which I was told). I witnessed on 3 occasions (in one month) of my Mom pushing this Pendant and 20 minutes went by an NOBODY came to Mom's room. I had to call the front desk and THEN somebody came. I was told it was because they were 'understaffed and the Med Tech on duty was working multiple floors'.So what if I did NOT call? How much longer would they have taken?What if my Mom was on the floor in pain and needed help?Mom told me this was ALWAYS an issue no matter when she pushed it.Sorry, but this is UNACCEPTABLE! I have witnessed Med Techs giving Mom the wrong doses, not ordering refills in time and Mom has missed medications, up to a week's worth!, One time my Mom was in EXTREME back pain and walked down the hall looking for a Med Tech around 11:00pm and wanted help and this Med Tech said 'GO BACK TO YOUR ROOM!'...in a VERY RUDE TONE.....didn't even notify Mom's primary care doctor because I called her PCP the next day and they said 'nobody from Plantation Oaks called us'. My poor mother called me at 7:00am the next morning crying hysterically (she didn't want to wake me up) telling me the story and how much pain she was still in! 3 days later my Mom ends up in the Hospital via Ambulance because of confusion but I KNOW in my heart that the STRESS from this Med Tech that night contributed to her health issue. When Mom was discharged from the Hospital (Dr. Phillips) they could not release her because there was NO NURSE on duty at Plantation Oaks (Sunday) so Mom had to stay ANOTHER DAY in the Hospital! (now WHO is paying for that??)Plantation Oaks has a HIGH turnaround of staff which Mom and I did NOT like. Every time I went there, there was always a new Med Tech and when I asked what happened to so and so, they replied, 'oh she quit or she was fired'. (not good)Some of the Med Techs that work there should NOT be working there, period! They do NOT have the right personality, the compassion, nor the skill to deal with the Elderly. I have worked in Healthcare for almost 30 years and would NEVER have hired some of them.Dont be fooled by the staff's smiling faces.The New Management Team seems way too busy.My Mother had A LOT of friends there and most of them told Mom they were NOT HAPPY living there, but have nowhere else to go. (that is sad)Take your loved one somewhere else.trust me!!Mom is now in a NEW ALF and when I mention she moved from Plantation Oaks, NOBODY has anything good to say about there.

If I could rate it less than one stars I would. Please dont send your family here. Look on the news about the bacteria.

There is not enough staff for the number of residents in the memory care unit. The care is substandard.