Excellence Senior Living

Don't work there.

Mixed Review, depends on patients/residents needs. This is more of a retirement/independent living facility, not an actual assisted living. Basically for elderly who need very minimal help. For them it is quite lovely. My father however needed assisted living, we even paid for the mid-level assisted living care as well as for laundry on top of the regular monthly rent. He needed much prompting to use toilet as he is incontinent with no urge to urinate so should have had hourly-ish cueing. He wasn't assisted in changing his disposable underwear though when he was prompted, he would be told to do it even though it was listed in his ADL's to have bladder management assistance. I believe the only actual ADL he was provided any assistance with was showering twice a week. His bowel movements weren't even monitored, even though he took medication for constipation daily, so when he didn't go for several days, he did end up many times clogging the toilet, i was told once if he continued to clog the toilet I would be charged a outside plumber's fee. Seemed to me they should have been monitoring his medicals daily and realized if he might have needed something extra to call the doctor about to get him regular on weeks there may have been a problem. Deliveries would not be put away for him, but rather just left in the entry to his room making the actual space to go through a tight squeeze to navigate with his walker. I contacted nursing several times requesting health updates and never received info (I live in a different state). I was never informed his incontinence had gotten worse, nor about his vision getting worse (he is legally blind in one eye due to Macular degeneration. Upon reviewing his recent doctor notes, i saw nothing regarding either. I didn't see any nursing notes by staff given to the doctor outlining his health changes either. My father received the newspaper daily and apparently at some point within last several months living there he stopped reading them. This was a major behavioral change and it apparently wasn't noted anywhere in his records. I am fairly certain when he would visit the doctor (who did visit on site so that was nice) the doctor probably asked him how was he doing, and my father who has short term memory loss and mild cognitive impairment would say fine, and the discussion ended. The nursing staff does not assist with shaving, and they do have a 'beauty shop' but it is more aimed at woman needing their hair done, so we had to consistently take my father to get shaves at the barber shop. Again it is a lovely place for Independent elderly, but it is far from an assisted living facility and it does not allow for aging in place.Oh, almost forgot, his ankles were raw with scratching which also wasn't noted in any medical notes given to me (he is diabetic with Neuropathy and was supposedly seeing the podiatrist regularly as well, but ...?), and his new doctor prescribed cream which is now applied daily and his ankles are smooth and fine within a week. He is doing much better now, getting changed on a regular basis, going to see a urologist again to seek more help, has seen the neurologist for the increased short term memory loss, as well as will be seeing a retina specialist to determine why the vision loss has dramatically increased and if there is anything we can do to rectify it.

I don't recommend this place for my mom no transportation.