Brookdale Mandarin

We have had elderly parents at Brookdale Mandarin for 8 years, but I will review current operations unless noted. Care by staff is good to very good. They're conscientious. Dining hall varies a lot month to month. Currently food is good. However, through January they were frequently running out of basic food choices, i.e. inventory management was horrible. Service used to be really slow, but that's improved. The facility is old, but they've made attempts to upgrade the last few years. Financially, annual rate increases are double to triple the rate of inflation, year after year after year. They always have excuses, but basically they charge more because they can. Our biggest negative - and it's huge - is billing. Four months ago my mother in law switched from a 2 to a 1 bedroom. Corporate is still charging the 2 bedroom rate and adding overdue charges. Today they had a collection agency call us. The local management has been pleasant and cooperative but completely ineffective at working with corporate Brookdale. This mirrors a similar problem with my own mother a few years ago. On balance, I would reluctantly not recommend Brookdale.

I am currently a resident here since 8/15. The staff has been very nice in helping me get adjusted to my new surroundings..

My mother moved in when it was Emeritus. It was a very good facility and the staff and management did an excellent job. Brookdale took over and it quickly declined. There was a horrific lack of care. Without notice, Brookdale would almost double our month rate. It would fluctuate with no explanation. Brookdale is corrupt and robbing the elderly who cannot protect themselves. We moved mom out about two years ago. Her new facility is great. Lower costs and the care is excellent. Wish we had moved as soon as Brookdale took over. Avoid Brookdale - use anyone else.