The Forum at Deer Creek

My grandmother lives there for 8 years. She recently became ill and was in the nursing part of the forum. All the forum cares about was getting paid because she didnt have Medicaid yet. They tried to take over $10k and then 4K out of my grandmothers account which wasnt even in there. They threatend to kick her out. Then they did when she was sent to the hospital they said they talked with me and they discharged her. It was 5 days later my grandmother passed, and I received a certified letter from them telling me that I was responsible for the balance due. I called them and wrote them a letter referring them to my attorney cause I am in no way liable for her account. This place only cares about the money they receive and not the people that live there. They even double billed my grandmother several times and I demanded the money back and they wanted to keep it for the next month due. Im really shocked at the way they handle things here considering the amount of money it cost to live here. If you care about your loved ones then keep looking because this is not the place for you. After telling the business manager of my grandmother death all she said was what date did she die, if Medicaid was done then we wouldnt be having this discussion.

The secretary is so rude. She is always answer the phone with I am verry busy which is verry unprofessional. If thats how you answer potential clients on the phone. It will not get you anywhere.

We are thrilled that we made the decision to move to The Forum at Deer Creek. The residents are friendly and have made us feel at home. The staff have been unbelievably helpful. Mary Rose Blosser has held three Housewarming luncheons in the Private Dining Room for me and my friends. The first was a luncheon for 8 of my bridge group. The second luncheon was for 8 of my Mah Jongg group. In each of those cases, Mary Rose arranged tables for us to play bridge or Mah Jongg after the lunch was over. She then hosted my Book Club group. We had our book discussion around the lunch table, as was our routine. For all three luncheons, she prepared gift packages for each person that included a brochure with floor plans and general information about The Forum at Deer Creek. While we were eating the women asked questions about The Forum and Five Star which Mary Rose was able to answer. She has now offered the Private Dining Room as a meeting place for the Book Club to use for our monthly meetings. My friends have been very impressed with the facilities, the food, and the general warm atmosphere and they all loved coming to our apartment to see how we are living.

Such an amazing facility! I highly recommend this facility!

The facility is beautiful and offers great independent living for aging family members including socialization. Please make sure you view the apartments well before signing. Please make sure the apartment is the right fit for you or your family . This company's main Goal is occupancy and financial gain. Once you sign and write the check they have no time for you including a lot of maintenance issues like leaking shower.... running toilet..... broken AC. Cracked cermaic/glass stove. Messy flooring hazards. Yes sll this happened to mg mother Including athe wrong apartment fit.In addition The forum dales reps syrkngly oushed a moving company Estate jome services. Iwner Trish McCarty and side kick Bob.Worst ever. Sloppy unprofessional. They ganged up on her when moving asking her multiple questions in different rooms then vonstantly telling her to move out of the way.They told my mom wait a couple hours then come. It will be set up like you lived tfere already.The move started at 840 and by 430 pm still not done.My mom didnt kike the set up and Bob ( the bully,) refused to move things to her liking. Told her the furniture was placed in the standard style.The next dsy Her dresser drawers wouldnt open because it was turned on its side in the Rented U haul... spilling out her items behind the drawers. I called and Trish was mouthy and defensive and reluctant to come back back.Took 3 weeks and several calls and texts. Trish works to get tips. Spending time cleaning instead of moving.Tgsts my rant . Be advised I work in healthcare acute and long term and I know my business. Beware.