Brookdale Lake Orienta

I put my father in Brookdale in December 2019.All parties involved said they where Medicaid approved and I had nothing to worry about if and when my father declined, to be moved in memory care.In June, I received the call that it was time to move him to memory care. When I began the discussion of cost and pay, plus when would they or us start the Medicaid process, I was told they are not an approved facility. Long story short they gave my fathers bed in memory care to someone else and forcing me to move him.Disgusting ...and decietful..I

I have a feeling most of these reviews are fake. This place is terrible. The staff is rude, the management is rude. The rooms never get cleaned. It takes close to an hour for anyone to show up to care for my parents when they call for it. Brookdale needs new management, this place isn't being watched over. Look elsewhere when looking for a place for your parents to live out their golden years. Mine haven't been happy here at all. After 6 months, we are already looking for somewhere else to go. I get it sometimes elderly people can be difficult to deal with. That's your job though. That's why we pay these exorbitant prices for our parents to stay here. If you can't handle the job, find a different job.Update: after leaving this review, my parents rent and care charges both went up. This was after I had a meeting with the manager and was there for over an hour. Never once did he mention he was raising the rent and price of care for my parents. Can't get any worse than this place.

My in-laws moved in a little over a couple of weeks ago and we are very pleased. The staff is responsive, accommodating, courteous and professional. We toured many different communities and found this one checked nearly all the marks. Ive taken time to listen to the residents in passing conversations and they always say this is as close to being at home as they can imagine. So in short if youre looking for a facility to take great care of your loved ones put this on the list.

Beautiful, Resort-Like FacilityFrom the staff to the facilities to the ammenities, Brookdale Lake Orienta, has been the best decision we could have made for our Dad. He is happier than we have seen him since Mom passed away two years ago. Tim and Joe made the application process easy and the move in without issue. Jeanie, the Health & Wellness Director, has gone above and beyond to be sure that Dad has been cared for and accepted in the community.He is enjoying the daily food offerings, the ability to meet new friends and the convenience of the location.Thank you, Brookdale. We couldnt be happier