Claim
Claim
Santa Rosa, California
Reviews
13 reviews
Jesse Glover
Received a call about my aunt entering a coma, nursing staff was giggling while saying she will likely not survive. I asked to be informed of any changes, 24hrs later I called and receptionist said they had no patient under my aunt's name. I then insisted and she sent me on to a staff member who casually informs me that my aunt was dead and couldn't tell me the details because she wasn't on duty. I guess if you want your loved ones last days to be a joke, send them here.
Joseph Santos
Linda Callen
We placed my mother at Brookdale Fountaingrove and were promised she would be well taken care of. Within 6 weeks we removed her from the facility. One caregiver in particular was very rough at transferring and also left her alone on the toilet and she fell off. The staff shortage is real. Its too bad the administration doesnt realize this is a huge problem when caring for elderly people. I expressed my concerns and was promised my mom would be checked on in her room more often. Nothing changed. She would push her call button and it would take 45 minutes before a caregiver would show up or not show up at all. This was unacceptable care for us to be paying a lot of $$$$ per month for lousy care.
Robert Huntlet
Pam O.
Wasn't sure when this place was bought out if the quality would suffer. It was a great place. There were some changes. But now that my family member is going downhill, they seem to be fairly attentive in taking care and keeping him comfortable.
