Glenterra Assisted Living

My mother lived there fir one and half years I paid a lot of money for full cate and it was almost elder abuse at the least. Under staffed and not trained for elder people whom need care !!I was there more than sone of the employees to be sure my mother was getting proper care and still was not enough !! They lied to me constantly. Bottom line they have no idea on how to take care of elderly !!!!Even the independent living as it is have a problem getting there !!!Just truly bad all the way around. Looks clean and pretty on outer-but daily operations are truly horrible almost horrific!!!Think twice before placing a family member !!I truly do nit like to say bad things about people or places but truly this is just awful and they ate just equipped for care !!!

We provide a service that connects our clients with quality Assisted & Senior Living Communities. And without a doubt one of the very best homes we have in our network is Glenterra Assisted Living. They go above and beyond for their residents and provide true quality care and real personalized service. Plus, they have a great selection of different size rooms which can accommodate the preferences of any individual or couple. So if youre searching for a quality community in the Glendale area Glenterra Assisted Living may be just what youre been looking for.

Long overdue. Back in November 2019 I was researching Assisted Living Facilities for my uncle who was at a Skilled Nursing Facility which, well, had it's issues. I live in Northern CA so I had to line up a few tours to coincide with a planned trip down. Glen Terra was the 3rd facility I toured in a day, and after meeting Diana and seeing the facility, I knew I had a favorite I was leaning towards. I could tell Diana wasn't just trying to 'fill another bed'. Her low pressure, engaging and caring approach to assess my need was something that definitely stood out. The apartments I toured while there we're nicer, larger, and less expensive than what I had toured earlier that day. I knew my favorite of the (3) places I toured that day and it didn't take much convincing to get my uncle on board with the move so I quickly began working with Diana to move forward. Again, being from out of town, I had several phone calls and countless text messages with Diana in order to finalize things and get all the necessary docs filled out prior. Diana was always available, always understanding, and always helpful. She coordinated taking delivery of a TV and bed sheets that would be going into my uncle's room along with recommending and working directly with a Hospice organization to get things prepared for his arrival. In addition, she worked on obtaining quotes from a couple different medical transport companies to get him moved. Just before the move day, we're talking less than 24 hours before, my uncle took a turn for the worse. We had to delay the possibility of a move until he could be assessed by Hospice and the decision was made to NOT move him. After all her work, we had to cancel the move. Regardless, Diana was professional and understanding, and continued to stay in touch with me for updates. Unfortunately, my uncle passed away within 24 hours of going on Hospice. After his passing, I was able to get refunded of all deposits and fees I had sent for the move - not a thing was charged. Diana handled the entire situation as if it involved a family member of her own. With that said, I can only say, give Glen Terra a good look. After my uncle's death, I was really disappointed that he didn't get a chance to enjoy such a nice place and be surrounded by great staff. Hunting for a good Assisted Living place can be a lot of work, but it's nice to find someone like Diana at such a great facility to help make things a bit easier.

Glen Terra is a great community.They go the extra mile to go over your needs so it's a good fit. They just renovated the dining room which has beautiful lighting. After touring all of the Glendale communities, I reserved an apartment here but unfortunately we no longer needed it. The rooms are modern and clean. The new administrator is also an RN which is an added bonus! S. B.

The worst place to work for unprofessional workers are roud