Heritage Park Nursing Center

If i can give -5 star review i will. But i cant. So Beware!!!! If you have loved ones here. Take them and RUN!!! Horrible customer service. Unprofessional staff. The place is just dirty. It smells.i can go on.

This location has changed from Heritage Park to Ozark Terrace and now it's The Waters of Roger's. I assume ownership has changed each time the name does. My dad lived at this location for roughly a year. The majority of this time they were Ozark Terrace, he moved a few months after they switched names to The Waters. I'm giving two stars only because I felt the nursing staff is doing their best and they were always kind to both my dad and me. However, that's honestly more stars than the place deserves; the food is awful, the place smells heavily on urine, and most of the administration leave a lot to be desired. The inside of the building is somehow even more depressing and dingy compared to other long term care facilities. My dad's laundry sat in a hamper for months before I just brought it home and washed it myself. When they did do his laundry he ends up with a closet full of shirts that are 3 sizes too big AND his name was even been written on them! My dad wears a small sometimes a medium, it should be obvious that a 2x does not belong to him. Not to mention how many pairs of underwear and undershirts went missing while he was there. I imagine they slapped someone elses name on them and gave it to the wrong people. I visited my dad every other week and moved him the very first chance I got. I sincerly hope that if there are indeed new owners they will make much needed improvements.