Brookdale North Tucson

I call this My Happy Place!!!

I wonder if the people giving bad reviews are confusing this facility with some other place. My dad has been here for two, 2-week stints and loves everything about it. Good food, service and facilities. Limited number of residents, so patients seem to get a lot of attention.

Went back, still bad! Saw on the news about kitchen problems. All the staff was different and every resident i spoke to wants out! They tell me everyone has left and no one is here anymore. They are afraid of people that work there

Over the last year and a half this community has seen some major changes and improvements. The staff is top notch in care and compassion. The residents, staff and management are outgoing, friendly and happy to be there. The recent remodel has brought a very homey feel to the community and when you walk in you are greeted by a feeling of calmness and happiness. This is a great community if you are looking for a place where your mom or dad won't get lost in the crowd, where they will get individualized care and be treated like they are a member of the family. There are weekly outings that the residents vote and choose on and several clubs. The food here is the best in any community I've visited and at meal times you will often find family and friends of residents visiting and eating the fantastic food. The secured community allows you to feel assured that mom or dad will remain safe in good hands in a convenient northwest side location. Many of the residents have lived there for several years and have great things to say about the changes that have taken place. But by far the best thing about the community is the staff! The caregivers are kind dedicated people who get to know the residents and treat them like they are part of their own family. I would recommend Brookdale North Tucson to anyone looking for a quiet intimate setting for their parent's golden years.

As a business owner, I can tell you some of these reviews reek of disgruntled employee and are far too intimate with the inner workings of the business. I seriously doubt their veracity. I have had someone who is a close friend of the family here for a few years and I've never felt there was any negligence in regards to their care. Have there been many changes here? Yes. In the last few years I have seen three different EDs, a couple of different nurses, three different activity directors, multiple marketers, and at least three different maintenance men. But these issues are typically indicative of incompetence at the corporate level or lack of involvement. I had no personal problems with their previous ED Becky and don't know why/if she chose to leave. But if it was termination and whatever issues with the 'higher ups' she may have had, I didn't find them representative of her personally. And now that she has been replaced, I find Trish to be a wonderful and supportive successor. I won't deny the claims that there have been many changes in recent months but this is nothing new for this establishment in my experience and it only suggest to me they will be changes for the better. These changes won't happen overnight and I believe the new staff are genuine and sincere in their pursuit of care for the residents there. I'm only giving four stars because there's always room for improvement and Brookdale North Tucson is no different. Particularly from the aesthetic side as it could use some new paint and carpet. But I'm seeing other improvements and I always leave with a sense of security knowing my loved one is there.