Rock Creek at The Park Memory Care Community

In the few short months my father was a resident he sustained a broken hip that required a hip replacement surgery and long term in patient physical therapy at another care center. He was also not given assistance while recovering in a wheelchair to get to the dining room. The staff actually said that pulling himself with the wall hand rail was his physical therapy. He also was refused assistance to use the restroom. That refusal caused him to fall and split his forehead open requiring many stitches. When I went to gather his belongings (because he was not going back)the Surprise Police threatened me with an order of protection and arrest for trespassing. The head administrator Stephanie lied about the instance to cover their rear ends. Dont put your loved ones in this facility.

When my Grandmother was there they lost her wheelchair, her suitcase and both hearing aidsoften. They weren't honest in regards to her condition and she seemed to be constantly hurt. Beware of leaving your loved ones here. Unfortunately, we lived far away and were unable to physically see her often and check on her. My Grandmother also got extremely sick and was hospitalized and then passed away due to how sick she was. They then proceeded to send my father a bill and they were not even taking care of her at that time.. $700 dollars for a few days and your not even taken care of the patient.. please beware!

Based on my knowledge of friends and family who have had various memory care experiences, I can't imagine a better place to have a loved one in memory care than Rock Creek. The staff works extremely hard as a team, with respect and love and care with their residents and the families. My father was there for 9 months. When he arrived at RC after a fall and rehab he could not eat or communicate well. He improved so much he could eat solids with an assist, participate in activities and be relaxed and comfortable. The facility is clean, smells good and is spacious which allows family and friends to be there comfortably with their loved ones. One of my favorite things was other family members learn to care and look out for each other and provide a great support group for each other. Realizing caring for memory care patients and the expectations of family members don't always match up - Rock Creek works hard to facilitate communication and information to guide us. THANK YOU Rock Creek for loving, caring and respecting our loved one and each of us.

The best ever team of caring individuals I have ever met in one place. The facility is beautiful and ALWAYS clean. I had my dad at Rock Creek for 2 1/2 years. And although the facility is over an hour away I could not find another facility that I felt would take as good of care of my dad as Rock Creek did. It takes a very special kind of person to work in an environment such as Rock Creek and they have really put together an amazing team. I wish them all the best and thank them from the bottom of my heart for the true caring and respect they showed to my dad. THANK YOU TEAM ROCK CREEK!!!!!

I've known a couple of people who lived here. One was here for a couple of years and he, overall, did great here. It is a nice facility with a lot of amenities.The other person ... wasn't here for very long. He had more issues than they could deal with. No place is for everyone. There are no miracles.