Maples

I do not recommend the maples nursing home.My family member is there the care that they receive is horrible. They call us crying because they dont give them a shower and they run out of our loved ones medicine all the time . The food is disgusting! Our family member has bed sores from not being changed properly. The staff let patients lights just ring they dont go check on them its a awful place please do not put your family there. Go to anywhere else but here!!!AWFUL service

Had some friendly staff members, but not the best.

Lots of activities ,trained staff, assisted living and complete nursing care

My advice to anyone seeking a nursing home in the Bluefield area - do no place your loved ones at the Maples. Our father was a resident at the Maples for almost 4 years. We first moved him to the 3rd floor where he resided on their Independent Living floor and was able to manage on his own. The staff on the 3rd floor took good care of our father and it was a relief to know that he was receiving his medicine daily. He did well up there and we really didnt have any complaints. Also, during physical therapy, their therapists were able to offer my father with the therapy that got him up and moving. He always told us how nice they were. We were happy with the results that they were able to achieve.2 years ago, our father was hospitalized and upon returning to the Maples was able to receive physical therapy. Once the allotted time was reached by Medicaid, he was returned to his 3rd floor room. He was making progress and my sister and I were looking forward to his continued rehab and getting back on his feet. Well, he fell upon his return to his room. My sister kept stating that he was too weak to be returned to his room but they returned him to his room anyway. We are thankful that my sister was there when he fell as she broke his fall. Nothing was broken that was a huge relief but we realized that he needed more monitoring as he was failing with his hygiene and just not managing as well as he should be. He was moved to the 1st floor where he was placed on their Assisted Living floor. Things seemed to go okay for a bit but dads health continued to decline. My sister was consistently having to meet with the staff about my fathers hygiene and general health issues. He just seemed to be fading quickly. We addressed our concerns on numerous occasions. We were met with resistance from the staff from all angles. We wanted him dressed, bathed and in an upright position during the day, especially when eating his meals. Most days, he would be in his adult diaper not dressed, eating lying down and never getting out of bed. As we continued to discuss these issues, we were met with more resistance. His health continued to decline. We filed a formal complaint with the State of West Virginia about their general non-committal attitude towards our voiced concerns and were in the beginning stages of moving him to another facility. The State was just beginning their investigation but unfortunately, our father passed before we were able to pursue this further. My hope is that the State will proceed as other residents would benefit from this investigation. The Maple is short staffed and not very compassionate when confronted with concerns about the health care that is being delivered to their residence