Greenfield Senior Living of Strasburg

My father spent approximately three years at Greenfield. During most of his time there it was seriously understaffed. Things you requested like getting the bathroom water leak fixed were not done in a timely manner. On the first occasion my father fell in the bathroom and broke his hip. On the second occasion of leaks from plumbing I had to not only call a meeting and throw the former incident in their faces but it took about 3 weeks until the leaks were fixed. They said they would move him to another room while the process was going on but didnt. On the last occasion, my 90yr. Father went into the hospital on a Tuesday night and was was called on Thursday by his ER doctor. I called them to say I was really upset and had received no call from them about my dad being in the hospital. Their response was their records showed 2 messages were left on my phone. I had phone checked out and there is NO record of these calls. I have left two other phone numbers on file, that of my husband and daughter. No attempt was made to call these backup numbers when they couldnt reach me. After he left the hospital, I refused to send him back there. I had to pay extra money to take him out. I believe if you feel they are not safe somewhere you should be able to do what is best for your loved one!

I visited this community a few months ago when trying to find a place for my Dad. I found the staff to be professional and well informed. The also seemed to care deeply about what they do. Of all the options in the area it seemed to be the best. My dad has now been there a month and I am extremely happy with the care he is receiving.

Greenfield Senior Living of Strasburg can only be described as a home away from home without feeling clinical, which is something that's hard to find. It's bright, spotlessly clean and most of all provides the best care for a loved one. The staff are professional, supportive and caring in every way. Management is always approachable and willing to assist with everything. Most importantly Greenfield Senior Living provides a high standard of care, not only physically but also socially and emotionally. I would therefore highly recommend Greenfield Senior Living to anyone considering long term care.

I contacted this facility to see about putting my father here. I spoke with a man named Chris and he went out to the assisted living facility to where my father was currently and did an assessment to find out what his needs are and what the cost would be. After he was finished, Chris but he kept talking and talking nonstop and I could not even get a word in. I set the phone down and went to use the bathroom and when I came back, he was still running his mouth off nonstop. I finally had to talk over him and tell him I had to get off the phone and but he kept on talking so I finally just hung up. The next day I called the facility to try to speak with someone since Chris, in his endless rambling, never did tell me what the cost would be. No one there seemed to know anything and finally I was told I needed to speak with a lady named Brenda. I left a message on her voice mail but she never returned my call. So after all this, I never got a cost for my father to stay at their facility. I don't know how this place stays in business.