Arleigh Burke Pavilion at Vinson Hall Retirement Community

What a great place! Love the new leadership. All the nurses, pt, ot, CNAs, & staff are great. My mom loves it. Tons of retired military brats just like her. Many great activities & caring people. She is very happy. Much happier than she was at home & much happier than she would be if she had a home caregiver. We made a great decision for mom. Thanks

Where do I begin? My grandfather fell, fracturing both his hip and wrist and was unable to walk after a total hip replacement surgery. The caseworker at the hospital highly recommended Arleigh Burke Pavilion to us saying it was the only 5-star rehab center in Northern VA. And that's when things started to go down-hill. If this place is what defines 5-star, it scares me to think what takes place at all the other rehab centers. I can go type pages about what went wrong here, but will stick with the major disappointments. First, there's a lack of communication among staffers. We should not have to repeat our wants and needs to every single 'care giver' we come in contact with. It's 2017. Even if you're not putting in notes electronically, are you not documenting appropriately in a patient's chart? We were met with too many 'I don't know's on top of the unprofessional demeanor. Second complaint, this is a small rehab center which I personally find appealing. Except if your staff of one nurse and two support personnel cannot cater to a total of about 10 patients, then you are understaffed. It is unacceptable to have an elderly patient who is unable to walk ring his call bell because he needs to use the bathroom and not have anyone attend to him until over an hour later. That's what happened to my grandfather on more than one occasion. Surprisingly, he was able to hold himself all but one time. He was, after all, on stool softeners. One time, he waited close to 90 minutes for someone to answer his call bell. He yelled for help, without any answer. An accident happened. He was reprimanded and shamed for causing the accident ... unbelievable! 5+ weeks my grandfather was a patient without any bathroom accident in the bed. And the time that THEY took well over an hour to answer his call, HE gets scowled at? Third complaint, PT/OT - which is why we are here in the first place, right? They are not very flexible at all. They are very 'by the book', checklist type of people. They need to check off their little boxes and anything that strays from what's written on this list drives them nuts - and they'll tell you! What happened to treating each person as an individual? In my view, you've got to treat a 90 year old similarly to how you'd treat a 2 year old - especially one who is starting to feel depressed and who has been handicapped and away from home for a month. If he wants to do his exercises in bed one day, so be it! Finally, out of the 12 or more 'caregivers' we dealt with during the 5+ week stay, there is only ONE that we felt really cared about the patients and showed them kindness - and that's Maria. The rest would literally give eye rolls, barely if ever smile or greet, their body language showed that they were being bothered with whatever task was at hand, etc. Unbelievable. Do the elderly not have feelings? There were several other issues - but the bottom line is this: if God forbid I or any of my loved ones are ever in a situation where we are facing the possibility of staying at a rehab center I know it will not be this one. I strongly believe my grandfather could have had much faster and better progress with at-home PT/OT/nursing care. It's a pretty complex and appears fairly new, I'll give them that. Has so much potential - but needs a total makeover in staff with thorough training.

My stay was excellent including the facility and all staff, including nursing, pt and catering. Very professional operation in all respects.