Brightview Great Falls - Senior Assisted Living & Memory Care

Rude staff

Rude staff

My mother with Alzheimers moved there when it opened in 2014. The first year was good but as the place filled up with patients there was some staff turnover. I saw her 6 weeks before she passed away in 2016. She would spend all day in a cheap, Brightview supplied wheelchair which was 6' too wide which meant she could only use one armrest at a time. The headrest was missing and since she was on morphine, she slept a lot in that wheelchair so she had to slide forward to support her upper back which would be uncomfortable for anyone. But she had 18' steel rods in her back from an operation for scoliosis so it must have been hell for her. I drove to the warehouse of the wheelchair supplier and got a better sized wheelchair (same brand) that came with a headrest. I don't understand why Brightview couldn't have taken care of this obvious shortfall. I wish she would have gone to the Brightview place in Annapolis which had an outdoor area with a patio and ceiling fans directly connected to the living area WITH NO STEPS so she could have enjoyed being outside. The Annapolis staff has been there for many years with little turnover.