The Family YMCA of Emporia-Greensville

The front desk staff pick and choose who they are courteous to. If you do not fit into the demographic of old and white you can forget about it. I barely go to the gym, but my most recent experience have not been pleasurable. Ive had staff yell at me for doing their job and they are still there. Most recently a staff member said that my husband a non-member could not wait for me in the waiting area with my son who is a member. Never has this been an issue when my mother has been there, a non-member. This is supposed to be a family environment and make a paying customer at least somewhat happy. Theyre racist as hell and Im going to tell you why, when the front desk staff said my husband, of a different ethnicity of mine could not come in she was looking him up and down and disgust and just being outright nasty to us. Then the Director Kristin whom I address this to is going to project the incident onto me. If money was an issue the staff member could have asked my husband to pay, but she told us that we would have to leave and Im paying for this! Then the staff member says that she does not care who allowed one of my non-family members in before its not her. She was nothing but disgusting to us. When I reported the staff member all Kristin did is side with the staff member who told me to go ahead and tell her which suggests that the staff member gets away with bad behaviors all the time. Then the audacity of Kristin to tell me that I slammed the door when its a pressurized door, therefore it cannot be slammed. Kristin expected me to respect the staff member when I was disrespected for services that I am paying for. Then has to audacity to question me about my behaviors at work and how to conduct myself as an adult, which her poor leadership skills. If I didnt know how to conduct myself I wouldnt have a job, but apparently the front desk staff can have no sort of basic people skills yet they still have a job. Kristin continues to question my conduct, but wouldnt there have to be a catalyst to someones behavior. If you are black and enjoy paying your money to an establishment that will not welcome you, then outright side with their racist, bias and ignorant staff be my guest. Its no wonder the place is struggling and only the elderly get treated with respect, let me retract that mostly the elderly white people. Kristin was all to happy for me to cancel my membership after continued disrespect and bias from staff, that basically says we do not want you here!Did I mention the kicker the staff member who this altercation happened with was giving my husband dirty looks up and down and didnt barely look at us. If my family has to leave, one being a member my toddler, then youre telling me to leave too! Then Kristin has the audacity to mention she reviewed a video as if it has sound. Ive been going to this place on and off for years and keep to myself. I have an enormous problem when someone tries to vilify me and come at my family! Some of the staff here really do not know how to interact with the public, literally! Additionally in videos you cannot pick up small nuances such as attitude and aggression unless youre physically present. What type of director basically sides with her disrespectful staff. Who can talk to someone like that and fully convey your sentiments when you picked sides! The last time I checked anyone in leadership would be neutral instead of questioning a paid members behavior. The last time I checked disrespect gets met with the same back. I was a paying member, yet I am the one who is supposed to keep politely overlooking the mentally dysfunctional staff here, please!

Very warm environment w/ friendly and professional staff. My son LOVED summer camp! Camp counselors rock!