The Reserve at Greenbrier

I have been a resident of The Reserve at Greenbrier almost three years. It is actually fun to live in a community where we have great neighbors and a staff of unquestionable character who really care about the residents needs. The staff includes a wonderful, often described as delightful receptionist, an outstanding lifestyle director, a very knowledgeable sales agent, and a wonderful maintenance department. It is so very important to acknowledge our Executive Director, Susan Bixler. Ms Bixlers leadership has resulted in many improvements at The Reserve. I believe she is a positive influence on her staff and is always willing to assist residents whenever possible. The Reserve employees make this a wonderful place to live.

Dear Ms. Susan Bixler, Executive Director,As a new resident here at The Reserve At Greenbrier, I recognize and truly value and appreciate the high level of customer care and service delivered by each of your team members. A corporation with the name Five Star creates an expectation of an exceptionally high level of customer care and (guest) service above and beyond other apartment complexes or retail businesses in this area. In a world where such excellence is rare and absolutely horrible customer service is the norm far too frequently, your team delivers a high level of excellent care and service. I would like to commend your entire team here at The Reserve At Greenbrier. Heres why:Teri Brewer, in Sales, carefully and thoroughly explained the application and move-in process in detail, and patiently answered all of my questions prior to and during the final walk through prior to move-in. She helped select colors, granite and lighting for my apartment, and has an interest and flair for interior design. She also provided a welcome gift bag as she does for all new residents, including the perfect items every new resident needs. What a flourishing and welcoming touch!Shelby Glitzner, Receptionist, greets everyone with a warm, friendly smile and lots of enthusiasm. She processes every work order immediately and calls and emails promptly to notify me of the status of my Amazon packages.Whitney Rothrock, Business Manager, consistently greets everyone professionally with warmth and friendliness, efficiently processes necessary paperwork, and answers questions for other office staff in their absence. She quickly and effectively resolved a serious concern for me after move-in, and continues to demonstrate a high level of professionalism including a can do of course we can solve this attitude, exemplifying teamwork effortlessly.Larry Liverman, Maintenance Director, came to my apartment quickly with Whitney when notified by Whitney of a concern in my apartment, and directed one of his workers, Josh, to change the lock on my apartment. Although expected to be done later that same afternoon, Josh Williams, Maintenance Worker, arrived within ten minutes and changed the lock, and eagerly offered to provide and label three types of touch up paint in containers which I had requested.Jenny Webb, Lifestyle 360 Director, made me feel welcomed prior to moving in by approaching and warmly greeting me in the great room and inviting me to activities here. She also asked me for areas of interest that I would like to see included in her 2020 activity schedule.Thank you all for making my move-in process and welcome here absolutely wonderful! With the excellent customer care you all provide, it is no wonder that you maintain a waiting list for future tenants. Best regards,Ms. M. Green

My wife and I are extremely satisfied in getting some much needed repairs resolved. Susan our new Director was able to make every effort to get our needs met without missing a beat. Her receptiveness to our requests were above reproach and we're truly appreciative and grateful for her support and leadership. Thanks again to all the operational and maintenance staff members...

My mother has lived at The Reserve for some 4-5 years and it has been a wonderful experience. Friendly residents and staff, well-maintained and the location is great.

The staff here is vercoming here to live.d professional in all the dealings that i have had with them. This was the primary decision point in my