Heritage Creek Assisted Living

Absolutely FANTASTIC! San Antonio Owned and Operated! No uncaring corporate culture that is out of touch with the residents. Everyone is family. We found Heritage Creek mid 2018 and I wish we had found them sooner! The leadership team is second to none. From the day I found them, it was like Heaven on Earth! They are a Type B Assisted Living. Every member of the staff is hand picked and vetted. When you walk in you feel like you just stepped into an executive VIP retreat. Its warm and tranquil and definitely not the norm for Assisted Living. In an Assisted Living, there are going to be falls or little choking episodes for the residents but when that happens the staff responds immediately with loving kindness and absolute desire to help. Liza, The Director of Medical Care is over the top in her caring and her EVERYONE MATTERS attitude. Tameka, the Executive Director is focused on quality of life in every way. Christina, the Owner is there every day and very hands on. She can even be seen sweeping the floors. Honestly, finding any of the leadership team in their office is rare as they are very hands on with the residents and actually on site!. Hands down, they want what is best for each resident. There is no one size fits all approach to care. My wife has a rare and horrific terminal illness and she is shown love and compassion and understanding and total acceptance!! She is so happy here! I cannot say enough great things about this place! Our journey has been hard with this disease and the last Assisted Living she was at was horrific. But at Heritage Creek, her life matters. She matters. I never ever have to worry about her meds being ordered and honestly I never have to worry about anything. If something happens, and it does, I always get a phone call and either her Hospice is called or EMS is called as necessary. Continuity in care is absolutely consistent and, to my great surprise, all 3 shifts have the same attention to detail and commitment to providing the best life possible for everyone. Love and loving care is the name of the game here. No concerns about neglect or explotation or abuse, refreshingly, the culture is quite the opposite. The food is good. The facility is clean and I could go in and on. Joann, the Marketing Director is much more than that, she is visiting residents and actively involved in their lives. Heritage Creek definitely sets the standard and bar very high for what all the others should be doing but dont. Karla, the Med Tech is absolutely amazing and does everything right to check and double check the meds before administering and since each person has different abilities to get them down, she never rushes any guest to hurry. We recently had a medical emergency and CiCi was quick to respond, quick to act and EMS was quick to be called. Every member of the team is CPR trained and no one is slow to help. The overall attention to detail, the single story layout, the short wings that apartments are on and the video call button system is so comforting to know that when the call button is pushed, the audible sound and the video screen helps the staff know where to go and they treat those call button pushes as if a life depends on it. There are a lot of long time residents. And every family I spoke to had absolutely no hesitation recommending the service provided. San Antonio is more than Blessed to have Heritage Creek. We dont need more places, we just need one, this one. I posted what my wife says about living here in her own handwriting because that is what makes the difference for quality of life. Her words I living here at H.C. That says it all! And means the world to me. Thank you Heritage Creek!Come, visit, live here. You will be so glad you did and wonder why it took so long to get here!DISCLAIMER: I am not an employee, current or past, and this review is given without any promise of compensation and free of any financial or any other promise of incentive. San Antonio needs to know there is a place where Caring is as Precious as Life Itself.

My grandma was here. The afternoon med tech was so mean when I ask her questions. But other than that, all of them are so nice, I appreciated all of the aides that took care of my grandma, specially keya eunice chantelle and ashleigh. They work so hard, they do their best and very caring aides. They make sure that you are love comfortable and they treat you as a family! I highly recommend this place