Atria Canyon Creek

Outside maintenance is spotty...rooms and closets are large...housekeeping is minimal but usually ok...food also is OK but sometimes not served hot to the table..nice dining room and residents are friendly.

My Company works with Senior Citizens on a daily basis. We downsize, we pack and move them. We work with several Retirement Communities in the East Texas and Dallas area. We offer a great service and care about our clients. This week we moved a lady into Atria. We noticed a few issues in the apartment by the end of our day there. We completely set up for them so they don't have to do anything except enjoy their new home. I went downstairs to let them know of the issues in her apartment. I was told by the woman at the desk that our client would just have to report them AFTER she was totally moved in, she was arriving the next day. I let her know that I was sure our client would like these matters taken care of BEFORE she was settled. I mean, it actually reminded me of a public apartment complex attitude. 'We will fix it when we want to', except the money these people pay to live in this type of community should be enough for Atria to want to make sure their clients are comfy and happy. Obviously not at Atria. Here is a list of just a few issues. So, before you decide on Atria, go to the apartment you will be residing in and go over it with them. Check everything or you will be on a repair list.1 Ceiling fan in Master Bedroom was inoperable. (Minor issue but still)2. The drains in both bathrooms and the kitchen produced a very toxic odor which soon filled the apartment and we were opening doors for fresh air. Her excuse for this toxic odor was ' it's been a few months since anyone has lived in this apartment'. Wrong answer for me. Again, we care about our clients.I just have to ask, anyone, would you want these issues taken care of BEFORE you were moved in? Last but not least, do you really want to reside in a community with this type of Management? It's your money and it's a lot of money, too much for inconsistencies and employees with an I don't care attitude.

My mom has been here a year and we are so very impressed with all aspects! Amazing staff - so very helpful and kind! She loves not having to worry about the upkeep of a house and LOVES going to the dining room for meals. She likes talking and visiting with all the residents and the delicious food! She is so happy and that makes me happy! We used the private dining room for a family function a few weeks ago and it turned out wonderful! Thanks for all you do!! It is very appreciated!! PS - Her apartment is beautiful!

This community is beautiful and fun! So many great activities going on all the time. The staff is knowledgeable and dedicated and will take excellent care of you or your loved ones!

I moved my mother and 104 year old grandmother from Virginia Beach to Plano a little over a year ago, so they could be close to me and my wife. We looked at several independent living facilities before choosing the Atria and Canyon Creek. We found the staff and residents to be welcoming and the environment very clean and tidy. Theres also no shortage of activities! Since their arrival, my wife and I try to get over for dinner at least once a week. I can say with complete honesty that although the service could be timelier, the food has never disappointed! The Atria was the right decision!