Orchard Park at Southfork

My wife works there

2 yrs here. Food is mediocre and always at least 30 mins late. Med-Techs are excellent, some of the care-givers are indifferent. Far too many residents in assisted living who should have been in memory care, dragging the activities down to the lowest denomenator. Facility has a history of apartments flooding from the courtyards when the pumps don't work. 3 Directors and 3 Activity Directors in the 2 year I was there.

The facility is great. My mother in law was treated with care and dignity.

Wonderful place. My mother-in-law spent the last 1 1/2 years of her life at this facility. Initially, she did not want to give up her independence and resisted moving to Orchard Park. After being there for one month, she got acclimated and loved it. They have many activities for the seniors which are all designed to keep them moving and mingling with the other seniors. The night before she passed, she was up to 9:30 pm playing dominoes. While the facility has some minor issues, overall the staff is caring and attentive. As my mother-in-law said, it was like being on a cruise ship, they wash your clothes, clean your room, cook for you, and entertain you. Our only regret is that she didn't get to spend more time here.

The wellness director plays her medication techs against each other as well as other staff. The lack of training here sets up their staff for failure. The week of my orientation the management team couldnt focus on training their new staff, because the police had to be called out because narcotics in the medication cart went missing (which frequently happens), and a physical altercation between staff almost happened on the resident area. If certain medication techs do not like you they will assist to set you up and it look like you were stealing medications. Medication techs have failed drug tests and have still been allowed to work there. At night if the schedule was poorly done or just missing altogether (which happens often), then you may be responsible for passing midnight medications, Cleaning 6 restrooms and taking that trash out, or cleaning a dining area and setting all of the plates, utensils, cups, and washing and drying napkins to fold for the table. While still having half of the building to still change diapers on, wash, dry and fold the residents clothes. Most of the time we have to bring own cleaning supplies in, because the storage areas that held the supplies would be locked. On several different occasions when there were no paper towels left out Ive seen resident assistants clean the toilets with a towel and then use that same towel to clean the dining tables. Ive seen a resident assistant mop a bowel movement and with that same mop and water she mopped the dining area. When situations such as a resident being sick, a fall, a death, or any other serious medical concern that happens you cant get ahold of any directors. You can just text them and hope that they get back with you before your shift ends. The residents that live there are more suitable for a nursing home and not an assisted living, which means they arent getting the care they need. No one there is licensed to do anything in the healthcare field outside of the wellness director who is an LVN. The documentation is poorly done and there is a huge lack of training for the med techs that need to learn proper notation. There are currently staff there who take multiple pictures of documents and notes to protect themselves against any form of investigation from possible deaths or hospitalizations, because the wellness director isnt proactive about documented and reported medical concerns, unless a family member of the resident brings it to her attention or if the executive director speaks to her about it. There are some staff that sleep so hard during the night that you have to yell at them and physically shake them, they bring their significant others in the building while its closed, which leads to residents urinating on the carpets and not being changed in enough time so they soil their beds. Multiple staff have stated that when their 90 days was up they were never contacted about the beginning their benefits and then were constantly redirected about receiving them.