Spring Oaks Nursing & Rehabilitation

This is a really crummy place. I would not put my family member here unless I hat ed them and wanted them to die. With the exception of a few truly wonderful staff, the staff are horrid. They ignore resident lights and the DON tells nursing staff it is okay to ignore more challenging residents. I have complained about things for my mother in law and nothing happened. I have also heard that the DON has abus ed residents and the Admin is aware and doesn't care. And they run out of supplies, like gloves,which they need to treat residents on nursing rounds. And, I have spoken to other families who said they don't always give residents their meds. Oh yea and the state is always there investigating something. AwfulWe are looking at LNR because they seem to be a much better run place. Doris Knowles-Lopez

My mother was once an employee of Daybreak/Spring Oaks Nursing home. I seen her, as the Activity Director, spend her own money on the activities for the residents. I witnessed her spending many hours off of the clock with the residents, late in the evenings, after we attended church, making rounds and serving ice cream, sugar free desserts, and much more with the residents. I know this, because my mom would bring our entire family to spend time with these residents. My mother loved being here with the residents. After the loss of my sister, Shellie Dawn, in a horrible truck accident, my mom and dad found a healing in their own grief, taking care of the residents and doing for others. My dad spent many days here, before my mother was ever hired. My dad volunteered, as a retired US Army soldier, polishing the nails of all of the residents. Also, men will stand or sit in line to have their hands massaged in lotion by my dad. Nothing is beneath my mom and dad, they are servants to others, and that is what they enjoy doing. This place eventually grew so very jealous of my mom and dad, and their love for these residents, that they lied about my mom, and blamed her for 'throwing keys' at a Director of Nursing. My mother had never been in the office, written up, or anything. Asked her to take a leave, and they will allow the office to calm down with her being gone. After being gone from the building, they were not even professional enough to FIRE HER to her face. They called her, after a week of dismissal and no phone calls, no nothing, she was grocery shopping at Wal-Mart, and told her she was fired. My mother and her band spent many hours performing for these folks. My mother took these residents out to eat dinner, and shopping in our town. My mother tried her best to make these residents feel a part of society, and not discarded. Shame on the idiots that work and own this business. You are blinded. You lost the one good thing that you will ever have in that nursing home, and that was my mother! Tracy Rash. I hear this place has never been the same. Residents continue, now almost four years later to write my mother and tell her how much they miss her, and the many activities she once did for the residents, and how 'dead' this place is, and how much the activity director they have now is old and does nothing, and most of the time cannot be found. Sad. These people are not dead, they should be experiencing life in a bright way!

Wasn't too bad a place until about 1 year ago. Alot of great staff have come and gone. The new admin is incompetent and really doesn't care about the residents. She has her favorite staff (most of whom she brought onboard) and likes to replace current staff with her minions. The DON is awful. Mean spirited, rude, and completely incompetent. They run out of supplies needed by the residents on a regular basis and residents wait for 45 minutes when the press their call lights. My aunt was at so and she died in September. While I cant pin her death on so, I noticed that she would often be in bed after having soiled herself and it would take me 30 minutes or more to get somekne to help her. They would 9ften skip her shower or 'forget' to make her bed for days. The activity coordinator never encouraged my mom to participate in activities even though she was fully able to get herself to the lunchroom. It seemed like the AD only wamted certain residents to participate. I was concernef about moms welfare on several occasions but was afraid of what would happen to her if I rocked the boat. To make things worse, my mom would cry 'please please take me out of here' when I would visit and seemed very fearful of DON. I noticed the state was there alot also. Noone would tell me why but I think they were investigating claims of abuse made by the families against staff especislly DON and some CNAs. This place should be shut down. If you love your mom or dad dont send them to this hell hole.

Kayla Frankenstein