Rosewood Assisted Living

My grandmother has been living in this building for the previous 3 years. The place used to be awful until the most recent director, Terry, came in. She started in mid 2019 and immediately she changed Rosewood for the better! Terry would always care for my grandmother and get her to do things no one else in the building could. Terry was the best thing that happened to Rosewood. She cared passionately for her residents, the families, and her staff members. There was no covid in the building until you and two other staff members got her pushed out with lies. She worked hard everyday to ensure that our loved ones were cared for as they should be. I agree with James Bond, something is fishy with how you got those photos. We stand firmly behind Terry and her position at Rosewood.

While looking for a place for my grandmother , I have been helped by Shannon. She has been wonderful and insightful during the whole process . This has been all new to me and she has taken the time to explain and help along the way . Im so impressed with her compassion and dedication to helping me make the best choice for my grandmother !

I have only positive things to say about my experience at Rosewood. The staff was great to deal with and showed a tremendous amount of empathy and kindness. The sales Director Shannon was superb and went above and beyond to help us.

We were looking for a place for my mom. We checked out Rosewood and Shannon was very helpful. We really like the place. It is top notch all the way. After looking at the other assisted living places in the area we decided on Rosewood. It clearly is the best in so many ways. But, as we were preparing for the transition my mom passed away and we never did get her to move in. I would have felt good knowing she was in good hands.

Gross neglect. While trying to find the ideal place to move not only my grandma who has early stage dementia and her sister who was late stage needing memory care. I came in contact with Shannon a wonderful sales lady for Rosewood. She painted a picture of cleanliness, kind staff good food and wonderful nursing staff. A 'family owned company' The idea of a safe courtyard inside and the amazing activities director Darla who gave us the virtual tour was just the place we were looking for. Darla answered any questions I had and promised to send me pictures of my family members daily. She was engaging and kind. Those two women are in fact the only good thing about the entire experience. Within 24 hours of my aunt arriving she fell. I will not give the details of her fall however it ended with her dying and multiple complaints to the state by Rosewoods own staff members and hospice. Two days after my aunt passed away my husband and uncle went to remove her items and no one would answer the door or phone ( this is not an unusual occurrence) So I called the Director. She answered the phone slurring and told me she would get the door open and call me back. When she called me back she sounded as though she had been crying. I asked her if she was ok. Her response was ' You know I'm sorry your aunt died right? But you must know that we did not kill her, you did. Your choice to put her in an ambulance and bring her here, the 10 hour drive killed her'. I said seriously? When she arrived 5 days prior she was talking and eating. I saw her and spoke with her. I told her we were done with the conversation, I will not post what occurred the week my aunt lived at Rosewood. Meanwhile, we had so many issues going on with my grandmas lack of care, I had a daily call with the wonderfully condescending CNO and Director of OPs at 2:30 PM so we could discuss the daily deficiencies of Rosewood and the staff. Sometimes both would show up sometimes they just never got on the call. They made excuses and never once made it a better experience for my grandma. They responded to her call button anywhere from 25 minutes to an hour after she pulled the cord. How do I know this? I had a camera in her room. They gave her blood pressure meds when her blood pressure had dropped to 82/47. They gave her a stool softener the same day they gave her Imodium. I had to ask multiple days in a row for them to help her with a shower. She went one full week without a shower and 5 days another week. She lost 16 pounds from June 20th to July 1st and no one noticed I had to ask for her to be weighed. The memory care emergency exits were blocked with tables at night and they were routinely understaffed, especially on the weekend. Each time it was we are working through our 'processes to make it better'. As I visited my aunt for hospice there was a sweet woman who daily asked me to take her with me because they were trying to kill her. She told me her pee hurt. I reported this to a staff member who told me they don't like the bathe her because she is difficult. I shared this with the corporate as well, ( this sweet lady was finally removed by her family). Now Covid. Evidently a resident contracted it and was sent out. We were notified June 25th. I asked on my daily call if the staff members that came in contact with her last had been placed on quarantine. Their response was no, we are working with the state and following guidelines. Each day I asked for a written protocol and each day I got nothing. Then an email from them stating two staff members were positive. Staff deadline to be tested was July 1st. Today we still don't have all the results.When my grandma called me this morning asking for help because she was dizzy and no one would come. We moved her on the spot to another assisted living. I'm sad for the people still there, the ones who can speak up for themselves. Below is a pic of discarded PPE today we took while moving my grandma out. The blocked exit was taken when moving my deceased aunts stuff out.