Monticello West

Monticello West is a caring facility that is centrally located. Each resident is personally and individually taken care of with great respect I highly recommend this facility. It has been completely renovated in a very comfortable style. The food is good and residents seem to be happy. Great place for seniors

In early 2019, I had researched Assisted Living facilities in Dallas for my elderly friend. I had met Mike, a MW community liaison, who fully answered all my questions, showed me around and provided requested documentation. He periodically followed-up without that nagging hard-sell which is a total turn off experienced with other facilities. Fast forward to December when my friend finally agreed to move to MW. Nan, the head community liaison, moved a few mountains with the initial resident review/approval process and the actual move-in as did Mike, who was great helping churn through the paperwork. They both were also responsive with a few things after we got settled. Overall, Monticello West is a well run, clean, reasonably priced facility with caring & compassionate staff. The residents, including my 94 year old friend, are well cared for. The support team on the 4th floor are tremendous. I should note that the MW nurses mostly/only order & dispense medication and incontinence supplies which we didn't really comprehend until after the fact - we came to understand that's how it is in most AL facilities. There's a marked distinction to skilled nursing support (e.g. Rehab) so be aware of that if you're transitioning from one. However, the nurses were extremely helpful, courteous and friendly when related to their specific duties. As expected in these facility types, the food is bland, but The Mansion is only a short drive for those who turn up their nose at MW's cuisine. The only major knock I would have is those damn elevators. :-) Seriously, Monticello West is worth checking out if you are researching Independent Living or AL facilities.

Monticello WestWhen I asked our 49 year old son who is recuperating from a traumaticbrain injury what he liked best about living at Monticello West, hesaid, Reliability. Meals are right on time and I like that I have choicesabout what I eat. I like knowing that my laundry will be done on Sunday, neatly folded and returned to me. Baths and meds are efficiently scheduled. My room is cleaned by a most cheerful lady. I like knowing that the good humored staff is so versatile that there is always someone available if I need help. Employees may have different titles, but everyones job description must include pitching in when there is apparent need. People come here to work and stay perhaps because the atmosphere is upbeat and welcoming. Residents seem to be the nicest, thoughtful people, who encourage each other and cheer me on as I learn to walk again with brace and cane.As realtors always say, Location, Location, Location! I like that my family is close enough to walk the dog to my apartment or help me walk short distances on the Katy Trail. If I have an emergency or some scheduled therapy, Baylor is a quick trip down Central Expressway. Monticello West is not a resort, but, for me, it is a safe, comfortable and hospitable place to live. Jack MackintoshP.S. A note from Jacks mother Prudence: When I was a young mother, I asked our pediatrician which preschool was best for my budding Einsteins. He replied, The one closest to your house. Good advice, even now.

When my sisters and I toured the Monticello West, the manager (Nan), was very helpful and knowledgeable about everything and we decided this was the place for our parents to stay. Nan supplied us with all information, that we needed to help us make our decision for our parents. The Monticello West is a very nice place.Our parents entered the Monticello West on the 4th floor. We couldn't have asked for better care and affordable rates. Residents are strongly encouraged to attend activities ranging from interactive games to crafts, ice cream socials, movies, exercise, holiday entertainment and more. The room is constantly maintained and clean. The there is a 24/7 nurse on duty and resident's personal safety ranks high among considerations. The staff treats the residence with respect and care. My sisters and I felt comfortable with our parents in their care. Wandalyne, Yvonne, Patricia and Karen 1-16-2020

Monticello West has gone above and beyond to help our family at every turn. Our father was diagnosed with Alzheimers and our mother was no longer able to care for him at home; her health was declining, too. Monticello West provided support and education for us as we tried to navigate this difficult transition for our parents. There have been many challenges and their compassion and support has met us at every turn. We are grateful for the care and concern they have given both of our parents, working hard to accommodate their every need. This facility has life, love and laughter throughout with many long term staff members giving their all. It is evident that our parents have had excellent care on their watch. Thank you for your dedication and the peace of mind we have knowing our parents are in good hands. Sincerely, Elizabeth, Sara, Janet & Lisa