Crystal Creek at Preston Hollow

My grandmother was there for 6 hours and we had to take her out. She had knee surgery and couldn't walk. So we decided on Crytal Creek for her rehabilitation since it was more convenient for visitation. Well it turns out that it was the worse mistake. My grandmother arrived there at 2:00 PM and they took her to her room. A lady came in and checked her for tuberculosis, then after she was done she told her she would be back. She never came back and my grandma didn't see anyone until 4:00 PM when the doctor came in. He came in and asked what medication she was taking. The doctor should know from the hospital what medicine she was taking. My grandma needed help going to the restroom and the doctor told her 'we don't have anyone to help you' SERIOUSLY? My grandma just had knee surgery and she can't walk and he flat out said that? After that, he left and said that he would come back. He never came back. No one ever came back. No one gave her her medication, they didn't even give her water with the cold and hard food that was given to her. I would not recommend this place to anyone. Who would want to take their loved one somewhere they won't be taken care of?

My husband has been there 3 times this year alone for rehab on his knee after many many surgeries rehab department went out of there way to help him ...and all the staff is nice ...kind ...and so helpful to my husband and myself to make the stay even easier since we live in Arkansas so far away ...would like to give thumbs up to Alan over the kitchen our food is good and they give you plenty if not ask for more ...and the techs which our adrian alma Wilma Michael Marilyn too many to name that has went way upon exception to help my husband in anyway he needs help ....plus the nurses Ann Dennis victor Dennis Diana ariane jeneba and on and on went way beyond to help my husband stay here more comfortable helping with his medicine and different needs ...and Jennifer and Happy our good at there job and Anita is the most kindness social worker I have ever seen just a joy to be around...... ...and Lisa and sherry and dede and Samantha and another lady not forsure her name helps with anyone coming in crystal creek so kind and thanks for Wanda helping me in the office ...plus all the bosses in different departments is a plus for crystal creek and Carla and Becky with activities helping making our stay better away from home ...Anthony bus driver helping take us to my husband appointment so handy and gets you there and picks you up ....and Charles and the maintance crew helps in anyway you need something fixed our brought to your room and Cathy and the other cleaning people top notch keeping the building so clean and smells fresh ....and a big shout out to David and the whole crew that works in the therapy department ....outstanding job ....give them thumbs up ...plus ja in the kitchen and the other girls that make my husbands plate to serve to him in his room ....and especially Kelly doing all the paper work on the 3 floor and letting us know any changes on our stay here great great at her job...super notch therapy and nurses and techs at Crystal creek ...and salina that puts the gloves and other supplies that is needed in the rooms and orders supplies for the whole building she is great at her job ....if we have to be away from our home in Arkansas this is the best place I would want my husband to be to get the best therapy and top notch nurses to better him to go home ...even after he gets well we plan to visit Crystal creek in the near future to see all of our precious and dear friends at crystal creek were they have treated me and my husband like family ....So thankful places like do really make it easier for is to be so far away from home...thumbs up on a scale of 1 to 10 give them a 10 ...The Schooley family from Arkansas

After back surgery I came to Crystal Creek to use their rehabilitation facility and I can honestly say the occupational therapists and the physical therapists did a wonderful job with me. I came in with a lot of pain but David, Debbie and Akash worked with me daily. They encouraged me and then honest with me about doing all exercises. As I watched all the therapists I noticed that they really cared for their patients encouraging them to work hard. So thank you Crystal Creek and rehabilitation for your kindness in taking care of all your patients.

My brother has lived at Crystal Creek Preston Hollow for several years. I am impressed with the competence and leadership of the director and staff. They truly exhibit the values of a caring community that meets the needs of residents who are not able to live on their own. I feel relieved knowing that my brother is secure and happy in a cheerful environment. Sarna S.