River Oaks Assisted Living

Would not recommend anyone leave their love here. The nursing staff and management has something against residents who are needy especially if they going/went through a cancer treatment. Even the food here is nasty. I could name a couple of staff who needs to leave this facility and work somewhere else but I would let yall see for yourself.

This is NOT a good place to have your loved one. Extremely poor resident care.Very expensive for what care you get. Our family was very hopeful - didn't live up to salesmans story of excellent care to be provided.Incompetent staff often overlooks routine care - meal service - issues with medication - soiled linens getting help when need - place seems understaffed.

I went to visit my grandma today with my mother and grandson, i was pleased, looked like a nice place and staff seemed friendly. Until my grandma wanted lunch in the cafeteria...mind you, this is the first time we have ever been here. A larger african american lady took our order for drinks ( couldn't see her name badge, unfortunately)I asked for a Sprite and she rudely informed us they only had juice, tea, or water. Understandable because diabetics. Then we saw the menu which today's choice was pork or beef. There was cheeseburgers, salad, sandwiches, chicken tenders, etc on the other side. So, we asked about it and she said again, super rude, you could get these but only after everyone got their daily specials, which was fine but you could tell she wasn't to pleased about it. She said, ' you do realize you will be last right?' I said yes, but you know what forget it since it is so much trouble for you. We will get the pork and beef . So my mom asked what kind of pork and beef is it? This women actually yelled at her, ' It is pork and beef! 'My mom said what kind though? She yelled again, pork and beef. So, i said you know what, we aren't eating here, I'm not having my family treated this way. Long story short, i went and got takeout from La Madeline's whuch was way better and way better customer service! I have worked in customer service for years and that was just unacceptable. If that is how they treat people with families there I can only imagine when the elderly are alone.other than that, the staff was friendly and courtrous. But that one women almost ruined ny enture experience.

I was just visiting someone. She said she likes it.

Neat and professional