Cedar Park, Texas
Reviews
32 reviews
Billie Duncan Smith
To Wendy, Jessica, Kat, Bridgette and all the amazing staff at the Pointe. The Ponte provided excellent residential care. The level of care was exemplary. Recently passing of my dad, Mr. Bill lived at the Point for the past 5 years. My dad was so proud to be a resident and loved his apartment and all the staff. He use to say he will only leave his home feet first upon his death. We cannot begin to express the gratitude that the family and I have for all staff at the Pointe and wonderful care.
James
My mother just moved here , staff are nice and well meaning, however we we have been dealing with several maintenance issues (keys, cable installation, bathroom fixtures), there is no system for submitting or tracking work orders or maintenance requests online, I don't know if management can even track maintenance issues. One week in and we are still waiting for her cable to work. The maintenance guy just tells us he is 'working on', all these issues. Mother also complains about the food. A Resident on line portal would be nice, most apartments have them.
Google User
Very genuine and helpful staff!
Jenn Johnson
Awesome community with friendly staff!
Rachel D
We were very happy with the personalized care my Mother in Law received at the Pointe. All the staff went out of their way to be super friendly and professional. They even helped her decorate her room!!! I found it to be a very positive atmosphere. I thought the facility was lovely and sparkling. I especially liked the access to the private courtyard with all the bird feeders and bird baths.
