Crescent Place

This facility was highly recommended to me quite some time ago by a dear and trusted source. However, due to life circumstrances, I wasn't able to do my own research at the time-as intended. Recently, I was forced to make this task a priority, and I must say that I do not regret it...one bit. My first observation of Crescent Place was via the telephone. I was greeted with warmth, patience and professionalism. I was armed with a list of intricate questions, yet each one was answered with such ease. The impressive results from the oral examination compelled me to proceed with scheduling a tour.This is such a beautiful property! The community is immaculate and very inviting-minus any weird/unsanitary odors.The Sales/Marketing Manager was expecting my arrival and seemed eager to show me the grounds. The residents appeared happy to be there and the other employees were cheerful and friendly.Robin was hospitable and continued to answer the second phase of my in-depth questioning. It was quite comforting to be able to speak with a representative who is so passionate about caring for somone else's loved ones. I walked away genuinely feeling that Crescent Place will be a trusted home and my family member will be in the best of hands! There is no comparison to other assisted living facilities. :)

My god-mother lived at Crescent Place for about two years. As the person responsible for her care, it's very stressful when having to move a parent or love one to a senior living facility. The Crescent Place staff (Robin, Tam and Tina) including the front desk administrators, aids who worked in assisted and memory care units treated my god-mother with kindness and loving care. Because the facility has Assisted Living and Memory Care units it's important to understand the difference between the two and the level of care provided. I recommend obtaining an neouroloigst and geriatric physician diagnoses (Prior) to moving your love one into any facilitiy. This helped and prepared me to accept why my god-mother had to be moved from Assisted Living to Memory Care. While it was hard to hear, I appreciated Tina's and Tam's honesty as their main concern is the safety and care of their residents. The place is always clean, they have activities and entertainment for the residents including free transporation to/from physician visits within 10 miles.

I went in a Saturday morning to do a quick tour. Immediately I was meet by someone at the front desk that told me she was not allowed to do tours on the weekends and I would have to get approval from the boss. I told her this was a assignment for my AIT. She told me again they are really picky when it comes to doing tours and I would have to get approval. So I said since I couldnt get a tour if I could ask some questions so I can complete my assignment. She said the questions I ask are private information and have to get approval. I ask for a brochure or something that could tell me about the community. She replied all that information is locked in the marketers office and she wasnt allowed to go in I am just SHOCKED! This is a very large facility and for them not to be able to do tours on Saturday is quite amazing. Census must be out the roof is what Im assuming.

Medications are not administered per policy or doctor's orders. I am unable to reach the Director of Nursing or the head nurse for questions. When I call they are always unavailable or with other clients. They don't have an option to leave voicemail or email? I've found other wheelchair bound clients left in their own urine/fecal mess by an attendant. My loved one will not stay long.

I happened upon Crescent Place while looking for the facility across the street from this one. I was looking for a facility for my father. He's presently at a facility an hour away and I really want to move him closer to my home in Cedar Hill. I was first greeted by Ms Frances, the receptionist at the front desk. She was very pleasant as she contacted Mr Robin, the gentleman who works with admissions. Mr. Robin was also very pleasant and extremely knowledgeable about the facility. As we talked in his office, he asked many questions regarding what I was looking for, what my father's personality was like, what his interest were and what his health and mental status was like. He even took notes as he listened attentively. Through our conversation he felt their Memory Care Unit would best suite my father,s needs, while I was optimistic about their Assisted Living Unit. Still, Mr. Robin did not knock my optimism but, as we toured the facility, he showed me Apartments in both units. I found the facility very clean and free of unpleasant odors. The rooms are will layed out and acceptable in size, at least for my father. The patients were all clean, happy, smiling, and engaging with one another. Because I asked about their Nurses, he introduced me to two of them, Ms. Latoya and another lady (both very nice). Though they were both having lunch, they took the time to ask me further questions and explained a little more about their facility, and their evaluation and admittance process. I was extremely impressed with the facility and the staff, so I submitted a check for the deposit. I was told that Ms. Latoya would evaluate my father at his present facility the next day, and true to their word, she did. The next day Mr Robin call me to say, because of my fathers health condition, their facility would not be a good fit for him, Assisted Living nor Memory Care. He could tell I was devastated and wanted to speak with the nurse who evaluate him. Ms Latoya called back immediately and again explained how because of my fathers particular health and mental conditions he would not do well at their facility. While being extremely honest, Ms Latoya was also very empathetic to my disappointment. She allowed me to ask the 'why's and what if' questions. And she patiently and tactfully answered them, not demeaning myself nor my fathers mental and physical health condition. Though my father did not qualify for acceptance into Crescent Place, I am still greatful for the kind, patient and respectful way their staff deal with others. I would absolutely recommend this facility to others. After leaving there, I decided to cross the street and re-visit Crestview Court, a very bad decision. Please read my review on Crestview Court and why I would NOT recommend Crestview Court.