Parsons House Austin

HIGHLY DISSAPPOINTED is the best way to describe my feelings in regards to how I was treated by this company. They were recommended by a number of sources so I as a primary caregiver in need of respite for my 91 year old mother with dementia decided to give them a try. I had reservations since as I mentioned she has dementia and Parsons accommodates assisted and independent living. Mom and I went to view the facility several times plus to meet with intake. We were encouraged to consider Mom moving in to the point of recommending which room location would be best considering her dementia. Being considerate of Mom's wishes I chose to try respite for a one week trial all the while I relaxed at home so I was available this first time in case she needed me. Overall the week went well . I got POSITIVE FEEDBACK from the facility staff in regards to Mom's behavior. Mom had enjoyed her stay. I WAS SET!!! A facility who truly cared about my Mother. I could take respite time when needed - plan a vacation!! Life was looking up!! Now for the LETDOWN. I requested another date for respite care. They were booked - no problem - I understand that happens in the summer people travel. I plan ahead and request another date 4 weeks out. This time no acknowledgement of email request so I call and leave a voicemail. No response I talk to person and am told it needed to go through a staff meeting so they will get back to me. Around 2 weeks later I get a call from another person letting me know that my Mother is NOT APPROPRIATE for their facility. Why did I have to ENDURE the RUNAROUND when ALL they had to say at THE VERY BEGINNING was Mom was NOT APPROPRIATE FOR THEIR FACILITY. IS MY TIME NOT VALUABLE?!? As a PRIMARY CAREGIVER YOU HAVE NO TIME FOR YOURSELF ANYMORE. To be treated with such disrespect by the staff who is responsible for running this facility is HIGHLY DISAPPOINTING. Enough said.

Parsons House Austin is a really special place. The residents there are really friendly and nice. They are really proud to be a part of the community. They always greet me when I come in the building and it makes be feel so very happy! The team there works really hard. They are always very friendly and so extra things to make the residents feel special. I have also had the opportunity to eat lunch there a few times and the food is really yummy! Especially the desserts. :) I cannot wait to go back and visit once all this craziness is over. I am sure the team and the residents are doing great tho!

Great company but zero understanding when it comes to family issues. My daughter caught the flu and after reaching out and them wishing her well they fired me. Then claimed I was a no call no show! I would not recommend working in the kitchen.

This is a great place to have a family member at. The staff is very tuned into each resident and treats them like a member of their own family. Assisted living staff is great. Only down side is the business staff has a give a ..... attitude, does not return calls, etc.

May not be as fancy as other places but staff turnover is low and all staff are caring to residents. My mom loves living there.