The Heritage at Twin Creeks

My dad moved into the Heritage at Twin Creeks in April 2019 around the same time that Paula West-Hicks became the Executive Director of the facility. Paula has been an advocate for my dad since he moved in and I think she's done a fabulous job dealing with the Covid-19 restrictions regarding visitations. Paula and Suzie Powell ( Social Director) came up with a creative idea of how we could visit our loved ones in front of the building and not risk infection. My dad was on the enclosed patio behind a stone wall, and I could visit him from the other side of the stone wall. I can book a one hour visitation time. Paula has kept all residents safe from Covid-19. These visitations are so important to me to be able to see my dad during these quarantined times! The executive staff and the Med Techs will make sure your loved one is well taken care of at the Heritage! Hopefully in the near future we can get back to visitations inside the building and the fun social events that Suzie plans for the residents every week!

Everything is good. My mother is doing so well since she moved in. I am very happy having her here.

My dad has been living in the Assisted Living facility for a little over 2 years. He is very happy here. The activities program is AMAZING - lots of variety and very creative ways to keep my dad involved. The staff is caring and helpful, but sometimes they seem a little overworked and stressed. At first, there was alot of turnover with the executive staff, but I hope corporate has made any necessary changes that will encourage the current Executive staff to stick around, they are making a positive impact to the community. They take the time to address my concerns and when my dad has concerns they treat him with respect and dignity. This is a happy, joyful place and you will not regret the decision to move your loved one into this facility.

My Mom lives there and the staff are very nice to her and she likes it there, but I do have to say something about the food there. I visited my Mom and had dinner with her one day, they served her a BBQ brisket sandwich, they put so much sauce on the sandwich that she couldn't eat it. I told the server and she just took the sandwich away and would not give her another one. Often time, if she doesn't like the food, she would just go away hungry. I wish they would offer her something else.

The Heritage has taken such great care of my mother Angela for the past 3 years shes been there. She is only 63 with end stage Alzheimers and they give her comforting care. I appreciate all they have done over the years.