Mustang Creek Estates of Allen

This is the best place to work!! This is a great environment for seniors and the care that we provide is excellent. The turnover is very low, and I love working here!

Mustang Creek looks like a nice place and sells you on the excellent care that will be provided for your love one. However, it quickly becomes evident that it is subpar in providing care services. My frail mother was not given her pain meds on a consistent schedule. Time and time again she would have to ask for someone to get her meds for her. Sometimes they were brought and sometimes they weren't . She was given a medical alert button to push for assistance because she was a high fall risk. Rarely were her calls every responded to which put her at risk. The facility was grossly understaffed so it was not uncommon for someone to cook, clean, wash clothes and administer meds. Meds were not administered by trained medical assistants but by the person working at that time. A couple of weeks ago, I discovered that she had not been bathed in days, I found her in a dirty gown with an unmade bed at 1:30 in the afternoon. Neglect is abuse. I immediately made arrangements to move her out. When I told the management, their only reply was 'you need to give 30 days notice'. It was more important for me to move my Mom than it was to wait 30 days. Mustang Creek wasted no time in sending a bill for the 30 days. I hope that this account will prevent anyone from going through what my Mom did.

Well, things began well, but finished badly. The owners of Mustang Creek began to reduce staff, many times only one person for 15 residents. That one person had to do the cleaning, cooking, bathing, laundry, everything by themselves. Just think of it, you caring for a family of 15 who cannot do anything to help! My father was not being cared for correctly. He had a fall, fractured his neck and had a concussion which landed him in the hospital and rehab for a month, then needed much higher levels of care because of his severe injuries. I would not recommend Mustang Creek for Memory care, or any other care.