Grand Brook Memory Care of Allen at Twin Creeks

While the decision to move a loved one from one memory care facility to another is hard, my mothers transition to Grand Brook Memory Care Allen has been flawless. I want to thank Jeanine, Brandy and all the Caregivers for the wonderful care, attention and consideration you show to my mother (and all the residents) each and every day. It truly is outstanding and goes above and beyond all of my expectations. You all have contributed greatly to enhancing the quality my mothers life. I truly believe that she has improved physically, mentally, and spiritually since she has moved into this facility. For the first time in many months I feel that she is safe, secure and being looked after in a compassionate and caring manner. For that I will always be grateful to you!

From the first moment going through the front doors at Grand Brook Memory Care of Allen at Twin Creeks, I could tell Mom was going to feel at home here. Truly, she had a smile on her face from the very beginning. My two main expectations are that my mom is safe and happy. Both of these have been more than met. The office staff, recreational director, nursing staff, and care takers all work together to know and meet each residents needs. I think even more importantly than this is that they love them.The roomy facility is set up to keep residents active throughout the day. My mom loves music, and she gets her dose of tunes daily.Also, the medical staff always communicates with me quickly and effectively. They immediately notify me with a concern. I am so glad that Christina and Jeanine got us involved with the Grand Brook community. Its a family to my mom (and me) and shes at home.

My mother has lived at Grand Brook of Allen for almost one year. The director and nursing director are amazing and always available if there is a concern or worry. The activities director is great and so caring. And the rest of the staff really watch over mom and keep her not only safe but well cared for and loved. Can't say enough positive things.

My dad was at Grand Brook at Allen and our experience was wonderful! I would highly recommend all of the Grand Brook Memory Care facilities to anyone who needed them.My dad was seen and valued as an individual, not just another resident, and all the residents were treated this way. Their needs were met according to what they needed as an individual not in a generic manner. They were always treated with dignity and respect. It seems that Grand Brook seeks to hire staff with a heart for people with memory care needs and this makes a huge difference in the care each person receives. No place is going to be perfect but my concerns were always addressed in a prompt manner and with my dad's best interest at heart. The facility is open, beautiful, and clean and very much has a family-like atmosphere. The smallest details are attended to and considered in all aspects whether it be the residents' needs, their rooms, the food, dining area, and/or group areas. Our entire family loved Grand Brook at Allen and those who visited my dad were very impressed. The last 6 months of my dad's life were very happy ones because of the care he received at Grand Brook at Allen! I would highly recommend Grand Brook to anyone looking for a place for a loved one with memory care issues.