Waters Of Smyrna

Home away from home

Stay AWAY from this place!!!I was there for rehab from 12-24-19 to 01-13-20. I had RSV (isolation) and had fallen down my stairs and broken my foot. Stonecrest Hospital had placed a 'Fall Risk' band around my wrist. From comments made by house keeping and certain CNAs I got the impression that I was more of a burden to them. One CNA told me that she was getting behind on her schedule of passing out breakfast trays (her exact words 'because I am in here with you'). I quickly figured out that I needed to get on that potty chair by myself if I didn't want my bladder to burst. Then there was the problem of getting off the potty when you can't clean yourself. I had to sit on that potty as long as thirty minutes after I finished using the potty because I didn't turn the call lite on until I was finished. I called my son at home to call the front desk to send someone down to my room because my legs were going numb. Toilet bowl in the bathroom had mold growing on the outside of the toilet bowl next to the floor that looked like a black stripe around it and an inch of mold growing down on the inside under the rim. My bed linens were not changed at all the first week I was there. Garbage was not taken out of my room until the lid would not close down. I could write a book on this place, and it would be nothing good except for therapy. I turned that call lite on one nite at 6:50 pm and when the nurse came into give me my night medicine after 9:00 pm was when it got answered. I got one shower in three weeks, and the rest of the time I washed myself the best that I could. My last dinner meal there on 01-12-20 (Sunday night) was something that looked like bologna on two white pieces of bread with a slice of cheese and the side dish was some beets dipped out of a can. I took the cheese and bread and made a sandwich. Nurses are not doing their jobs getting the CNAs to do their jobs. These halls need cameras, and an administrator who would actually use them to get good quality care for the patients. I feel for these poor people who have to stay here long term. They are left to sit in the halls and marinate in their own urine and feces while CNAs and Nurses all gather at one nurses station and shoot the breeze. This place needs a good house cleaning from top to bottom. Do not go to this place!!!!!!!

Waters went down hill about 3 plus years ago when the new company bought them and hired the current DON who has been walked out of 3 previous jobs. Lots of complaints about nurses that we techs have to hear and inform them that nurses don't do much else but pass pills and it got old explaining why they sit at the nurses station gossiping and playing on their phones. The DON encourages this. And don't expect the right thing to be done when abuses are reported. Don't call state about it. Go to the OIG. I worked there. I know. Never put your loved one there

Finding a nursing home for a loved one is difficult and you can't really judge a facility until you have been in there and see what goes on. That being said I tried to do a lot of research before my grandfather was placed in the waters. He had severe dementia, cirrhosis, and kidney disease. He would wander around. In the first 3 days he fell 3 times. Several times when we arrived we would find him at the foot of the best looking very uncomfortable. The nurses we're not available and took hours to find pillows and such things for him. The PT came to get him for and when we walked to the therapy room to check on him, the therapist was sitting with him watching TV. We requested a meeting to develop a care plan and we were never called back after we made 3 phone calls. Do not recommend this place for my dog!!!

Ive had a lot of positive experiences at this facility. Their nursing team is very experienced and they have a great therapy department.