The Waterford In Smyrna

The director has the most non caring personality I have ever seen. They are not set up to deal with Dementia or Alzheimers patients in my words at all. The director could care less about any problems you bring to her attention. Her attitude was what do you want us to do, people fall all the time. What do you want us to do ' tie them to the bed ' was her comment to me. My mother has fallen three times that I know of in just a couple years. My mothers room looks like it hasn't been cleaned in a month. Bathroom smells bad also. New staff all the time, looks like a high turnover with them. If anyone knows the owners phone number please put it on here. I would love to tell him about his non compassionate director. I would like to put my mothers face as how it looks from what they call a fall.

I have been an employee at the Waterford in Smyrna for over 2 years now. Our staff is caring, compassionate, and experienced. I could not have asked for a better place to work. We are truly a family here.

I have been an employee with the Waterford for eighteen months after thirty-five plus years in long term care. The facility is an open, friendly environment which has maintained a 'small town' atmosphere. Everyone knows everyone and truly cares about each other. Sometimes it is difficult to see the person you love grow weaker each day and less the person you remember. The best thing any family can do is visit our facility, talk with the residents, the caregivers, dietary staff experience the hospitality and become apart of our community. Come visit and see what I am talking about! Thanks, Beverley Mallory at the front desk.

Disappointment...Summary - get full clarification of what the facility can and cannot do as far as care. Also, what you can expect to be accountable for with regard to'Assisted Living'. I had advised Waterford of my father's weakened conditon as we moved through negotiations. We were told he would be okay as long as he was 'one person transfer' status. He became ill between Waterford's evaluation (which he passed) and move day. They advised to take him to the hospital. We had done that. We had hoped he would recover. On move day his condition had not improved and we had moved all of my folk's gear to the facility. They advised they could not handle him. Bad breaks for us, yes (no place for folks to go, lost moving fees and total life disruption)... but we feel there should have been more feedback on whether or not Waterford could have taken my folks on long-term in any regard. Our fault for drinking the bad kool-aid being served.