Creekside at Three Rivers Assisted Living

Terrible!!!!! Please Do NOT place your loved one at this facility!!!!! We moved our precious father here in May of 2019, after having a tour where they made everything sound wonderful. They will tell you everything you want to hear, then never follow through once they have your loved one in. Understaffed, staff on their cell phones instead of watching patients. There are literally only a couple staff members who were angels who actually cared about the residents and did their jobs. We installed cameras and saw terrible treatment of our father. One overnight nurse left our father lay on the floor after falling, while she did other things. Management promised she would be removed...she was seen in his room again on camera. Countless incidents at this facility! Promises of change that never happened. The management do not care or follow through with promises made. Several times we had to convince the actual nurses that there was truly something wrong with our father...after they would tell us they thought he was fine. Each of those times he ended up in the hospital for serious infections. Doctors would attempt to call in for emergency care instructions for our father and not be able to get through. This facility looks fine in pictures, but what truly happens in real time and behind closed doors....especially in the memory care Reflections, is disgusting. A hallway of forgotten souls. Our Dad passed away only 2 1/2 months after living here, after another tragic accident. Our father is gone.....this review is to save someone elses loved one.

My mother was at Creekside for one year, she decided she wanted to move to an independent care facility. We notified management with a written 30 day notice as required. I was told to pay for the entire month even though she was only there for 10 days. I was also told the overpayment amount would be refunded. That was 7 months ago and four phone calls. Still no refund. We have started legal action against management. As a side note, we noticed the number of Creekside employees decreasing as the quality of care decreased just prior to her leaving.

The whole campus is Beautiful and the staff are kind and loving everyone loves living at creekside

Beautiful place. People who care.

Creekside is a beautiful, inviting, and loving community from the top notch care, to the impressive cuisine, to the fun activities!