Heartland Health Care Center-Union

Rehab was great, but billing is a problem! My step father was there for a little over a month and received great care and rehab. He is back to living on his own and is having a productive life. My main problem is with the billing system. Because I ONCE went in to ask questions and verify information about his billing, I received the bill for his care. When I called to question why I received a bill for a capable person, I was met with loads of unprofessional attitude from the first line billing person. I was informed that I was named AR representative because I had answered some questions and verified information. I never signed anything... I never said I was responsible for the bill... but the first line billing person decided the bill belonged to me anyway. Sigh, now I have to figure out how to talk to a calm person to get this fixed.EDIT: I spoke with a wonderful billing manager who heard my concerns and frustrations and fixed the problem immediately! I hate that our rehab experience was marred by the billing situation. I changed my rating to 5 stars because the rehab and care was great.

Safety importance for the staff and residents is greatly appreciated.

Pushed my sister out she was parlayed from waist down and the so called dr they have said she was a to go home and she could not even sit up the place is a joke.they pushed her out like she didn't exist but will pay for what they did

They are very nice but some don't do so well with changing bandages put the wrong ointment in my mother-in-laws open wound an never came back to fix it she told her she was but then clocked out an went home caused my mother-in-law a lot of pain