Pleasant Ridge Manor

I like how they want a thorough history of a patient so they can plan the best course of action.

I initially gave this place a positive review because it seemed that our concerns were taken seriously. I don't doubt that there are employees there who treat the residents as they should - with respect. But there are also people there who have no business caring for vulnerable people and who are mentally and physically abusive to those in their care. And you just don't know who your loved one will get. I'm also seeing that because the patients are in such vulnerable states, their negative experiences are frequently dismissed because they're not in a position to be believed when it becomes their word against a badly-needed employee who denies an incident ever took place. If this happens to residents who still have their faculties, I can only imagine what happens to patients who don't. The way some residents are treated by some of these employees in front of visiting family is a far cry from how they treat them when they think no one is watching. On more than one occasion a member of my family witnessed an employee acting out against a resident in abusive manners. If you have a choice in where you place your loved ones, I recommend looking elsewhere before settling on this place. It's a sad state of affairs when we have elderly that are treated like a throw-away population - especially when they don't have the resources to get care from people who will treat them with dignity.

Since my aunt has been there staff has stolen several items from her because shes mentally challenged and management refuses to acknowledge it. Would not recommend, awful establishment.

Went there today to visit my husband's sister everyone was wonderful had a Christmas party for residents and their family members it was beautiful and the food was great can't say enough about them Kudos to all the staff and their hard work

Had a family member here and I came here weekly to visit him where he was never helped to the bathroom and the entire place smelled strong of pee. Most likely understaffed and would not recommend this home to anyone.