Willowbrook Place

Company needs to be more organized. Pay rate is insulting.

I was in contact with this facility for my parents. After many hours of filling out paperwork and medical forms, I was told everything was fine and was actually on route to sign the admission papers when I received a call saying my parents 'would not be a good fit.' Their attitude went from helpful to heartless. It ended up costing me thousands for self pay at the nursing home while I found another alternative. Don't even bother wasting your time talking to these people.

If you are an elderly person that can care for yourself and are just looking for a place to cook you your meals and a bed to sleep in, this might be the place for you.But if you are looking for a place to relocate a loved on that needs someone to help them with pretty much ANYTHING... if you truly love your loved one, do NOT send them to Willowbrook. The place might look all wonderful and impressive but that is just the pretty picture they paint for you as you are considering placing your loved on with them. Once they are there, things change pretty fast and the cracks quickly start to show. Our loved one kept telling us that no one would ever come to help them when they rang their buzzer. At first, we believed them to just be unhappy because they could not be in their own home any longer and wrote it off as exaggeration. But the longer they were there, the more miserable and downright depressed they became. So one day, no one at the desk knew we were in the room with them so we asked them to ring the buzzer for help and timed it. So we watched with our own eyes how our loved one repeatedly hit their buzzer over and over every 2 minutes and no one came. It wasn't until 12 minutes after we started and we hit the help button in the bathroom that someone finally showed up. And this was while they were fully staffed in the middle of the day.It was then we started to really be more watchful and started to talk with other residents and their families. This was about a month or two into their care. Found a lot of the same from them as well. Lots of talk of residents falling and not being helped for long periods of time. Then we made friends with some of the workers there and REALLY got the full picture. Complaints of under paid, under trained staff, that at times would have only 2 or 3 people on to care for all the residents in the entire building. I saw with my own eyes two elderly women in wheel chairs sitting in the hall crying and hitting their call buttons because no one had come to help them to the bathroom, they had wet themselves, and then no one came to aid them in changing. And the staff is like a revolving door. Not a single person that was on staff when our loved one entered the facility was there by the time they passed on.I regret sending my loved on to Willowbrook because they made the end of their life awful. If I knew then when I know now, I would have sent them almost anywhere else or if I knew they only have a few months left to live I would have hired a nurse. Then again, I wonder now if the miserable care they got shortened the time they had left and they might have lived longer somewhere else.

The aides working there go above and beyond taking care of our loved ones. I hope when I'm old and sick that I could have people half as compassionate to take care of me.