Elmcroft of Sellwood

My mom lives here. It's very cozy. My mom's apartment is modern with high ceilings. She stays busy doing activities. She goes to bingo, garden club, rides to various places. The thing I like is the residents seem comfortable and no one looks sad. I notice that it does need remodeling in the main hall but it's vacuumed and doesn't smell. It's more like home and not sterile. It's why I like it. My mom was in foster care but hated it. Her health has been better since she lived there.

The menu, is NOT up to Par for $5,000 A month!!!!Some of is is quite desirable, fresh fruit, juices & some Entrees! Needs some work though!

My mother worked for this place and a few of the HR people are amazing but another caregiver that she worked with my mom was lazy and made false claimed about my mother, All because my mom wouldn't do the other lady's job so she could take smoke breaks every 5 mins. All because of this lady Camille my mother was treated bad by the med techs and a few of the other people. If you want to work here do not work with Camille because she will do anything to get you in trouble.While my mother worked here she had another job that she worked at first. Then some guy named brad took other the scheduling and told my mom she had to work the nights she worked at her other job at Elmcroft or he would cut her schedule. My advice to brad is to listen to your employees especially the ones that got hired on for cretin days.

My mother lived here for a little over a year. They recruited her, but this was when it was Brookdale. As soon as Elmcroft purchased and took over the facility last spring to summer, things took a really bad turn. Mom no longer got the care she needed. She has dementia, but so do a third of the people living there and much worse than my mother. It was more important for Elmcroft to purchase high end looking menus for the dining room than to hire enough people to care for the people living in this facility. I changed moms bed, washed her clothes and cleaned the apartment many times over the last six months she was there. I would press the button to get help when I needed to shower her or help changing the bed and no one would show up for 30-40 minutes. Thank God my mother wasn't on the floor. This happened several times over the last six months she was there. I was also harassed by the manager and one of the nurses by phone about my mother. It was very stressful. Mom even knew they were not taking care of her and expressed this to me many times. She would sleep in her clothes and they would come get her for breakfast and not help her change many times, she stayed in same clothes and a dirty bed many times. I contacted the CEO and he referred me to one of his underlings in another state to take care of any complaints. She was nice and asked for a list by email of our concerns. We did just what she asked and received no reply. I know she opened and read it since I got a read receipt. Her concern or lack of it was not encouraging. I would not recommend Elmcroft to anyone who has a loved one that needs care. Don't get me wrong, there were some people that actually cared about my mom there, but they had no control over how things where run. I am grateful to those staff who tried and really cared, but without proper leadership, it is hard to do the best job.