Avamere Court at Keizer

We had an awful experience while my mother was at AvaNightmere. The first night she was there it took over 30 minutes to get someone to come into her room to help her move to the restroom. She called me and I had to call the front desk to get them to have someone go in and help her. The next day I was there and it took close to 20 minutes for me to find a staff member to assist her. Another afternoon she was left on the bedside commode for 45 minutes. We were told we would like to respond to the call button within 5 minutes but it takes closer to 15mins. The food is highly salty and I never saw any fresh fruit or vegetables. I had to take fruit and packaged oatmeal cups to her So she would get food she could eat. Serving adults hot dogs, warmed up frozen waffles (the fruit with it was a scoop of cold apple pie filling) and other canned and frozen food service items you would expect to find at a middle of no where summer camp is completely unacceptable for adults in rehabilitation that need nourishment to to build strength. The room was never cleaned and dark. The blinds were broken, light bulbs were burned out and took a number of days to get replaced and fixed. The toilet in the room backed up and the staff told my mother and her roommate. This happens a lot. They left wet towels in the restroom for 4 days. My mother was supposed to have her bandage changed twice a day and they only changed it once over 3 days. Pros:The Physical Therapy was great and she really liked how they cared for her. Her overall experience was a nightmare. She ended up with a significant infection and had to be rushed to the ER and have another surgery. We refused to let her go back to Avamere.

My father is in rehab there now and they are very slow to respond to his needs and one of the attendants told me I should not be vising now because they said it was not a good time at 930 am . Took them well over 30 minutes to respond to the call button for help to the bathroom and to bed. Update we had a meeting today with the director and he was quick to address the issues .

This place is not a safe place for nothing. It was a very bad experience on my grandmother and would not wish this on anyone. No matter the feedback of the staff should you believe it. This doesn't even deserve any stars. The nurses wouldn't come for about 30 minutes after she pushed the EMERGENCY BUTTON and this is NOT OK. These people deserve to be fired and treated the same way. You try having a wet diaper for hours. NEVER AGAIN AND DONT TRUST IT FOR YOUR FAMILY!!!This was torture and supposedly for any person with dietary restrictions it is 'DISCRIMINATION' to aide to those restrictions.Not good for aftercare or for a home facility. This is not a safe place whatsoever. My grandmothers patient next door to her even pressed her button and it took more than 30 minutes for the both of them.This place is DISGUSTING, DISRESPECTFUL, and INHUMANE.