Regency Florence

Very poor business practices! Inquired about the red flag of neglect and abuse posted on The Medicare website and was lied to and dealings were very shady after that conversation. In the end I am thankful my elderly mother was not admitted as clearly their intentions are not good or honest.

My friend was sent there from the hospital and after a few days I HAD TO PROVIDE a ride to snd from dr. Appt in reedsport. This was a major set back for him. The pain and sadness of trying to get into and out of my little car was horrible. They could see it was a problem before we even started. Then dr said no pt. So we gave them the dr. Order at 4:30 pm and they told him he had to leave by noon the next day. I understood that medicare wouldn't pay for him staying after dr. Orders but we ha no transportation , no wheelchair, noway of getting him in his house where he lives alone. Was the WORST couple of day in our lives. I am trying to get him help but they are all about $$not quality of life. Hope i never grt older in this area. Della carr

I was not impressed with this facility and their care. As a nurse myself, I feel this facility is lacking in safety. Upon walking in the lobby, it smells of urine. There are no beds with safety rails. I suggested the nurse call 911 for my relative and she became snippy with me. Subsequently, EMS was called the following day. Sadly, he suffered needlessly. Regency is dated, dirty and professional care.

Local Review - Regency FlorenceI was discharged from Regency Florence a couple weeks ago and I want to offer a review of my stay. After 5 days at Riverbend Hospital I was transferred to Regency Florence for physical and occupational therapy. I was involved in an auto accident (that was no fault of my own) and suffered a shattered (non-repairable) ankle fracture. I spent 33 days at Regency Florence. Of course, no one 'wants' to spend time in a rehab facility but my experience could not have been better. The entire staff were caring individuals who worked incredibly hard as a team and always had my best interests in mind. I was not always an ideal patient but with the help of the Physical and Occupational Therapy staff, I was able to gain strength and with their guidance, I was on the road to recovery when I left. During my stay, the entire staff was wonderful. The food is good, the care is excellent. Before this stay, as I drove by, I just assumed it was an 'old folks home' (I am 56). I could not have been more wrong. The unit I was on had mostly patients recovering from tramatic injuries such as car accidents and those recovering from hip and knee replacements. Many of the staff left lasting memories for me but I have to mention two specific staff members. While fresh from my release from Riverbend, Noah was the person that did my intake upon arrival. He was competent, compassionate, and made me feel at ease. Josh, who works the overnight shift, always put me at ease with his comforting voice. When I needed help and turned my light on, he would come in and say 'how are ya doing tonight?'. That voice is one of confidence and compassion!! I am now back home recovering but each time I go by Regency Florence, I think about the the staff and I am proud that Florence has such an outstanding facility like this here!

I was just visiting, but it was clear the premises were clean, the patients happy, and the food was terrific!