Willowood at Mustang

They put my grandma at Willowood after she fell and broke her hip. She loved it there! People were nice to her, they took good care of her, and she was genuinely happy while she was there. The place is clean and the food is alright. Like most places that care for lots of people there were occasional issues but they were always corrected. Willowood does a good job and if my grandma still needed Assisted living we would not hesitate to bring her back.

Concerns and complaints are met with lip service. Just look at the auto-responses to negative comments in other reviews below. There is no follow through even if the same complaint is made numerous times. Staff changes so often don't bother learning names. Rooms are not cleaned thouroughly and laundry service is very poor. The food served to these senior residents make lunchroom fare seem like gourmet cuisine! The food is cheap and institutional with no seasonings or flavor. Most meals there is a lot of food left on the plates - unless your loved one likes rice and beans 3 times a week. If $$ were spent on better quality food there would not be so much waste with food simply thrown away because it wasn't touched. Weekend care is 'hit and miss' and 'fend for yourself' at best. There is no continuity of care and any concern is met with a 'pass the buck' mentality. I worry about the residents that have few or no visitors and/or advocates and are left to their own device. The residents that can and want to be involved attend regular meetings regarding food, activity, improvements, etc. The staff is upbeat and promising, but few changes are ever made. Silk arrangements and trees in common areas don't seem to have been cleaned since the building was built and may contribute or worsen respiratory ailments of some residents. Carpets are often soiled. However, they are ususally cleaned within 24-48 hours and sometimes sooner. Some of the furnishings are frayed, scratched, chipped, and sometimes dirty and carry an order. New owners have told residents changes and improvements will be made. This is encouraging since moving an elder is upsetting and scary to them. If improvements are actually made in a timely manner and there is substantiated positive change I will be thrilled to write a more favorable review. This facility has a lot of potential and I know the residents want and deserve to be proud of their home. The staff is pleasant, mannerly, and friendly.