Stratford Commons Assisted Living

The turnover in staff there is insane! They've had several different administrators in just the past few years. They are so short-staffed that, prior to visitations being banned due to the pandemic, I've had several people visit my loved one there. There was literally no nurses or other staff members in the memory care unit (a locked unit). They weren't in other rooms and responded to no calls, call outs; visitors walked the circle even calling staff as if it were an emergency. On a few visit, a nurse entered the unit while the visitor was there and had no clue that they were even present.Their records are not kept current and you have to watch how they keep your loved one's money on record yourself.I also found out that right after I moved out of state that the facility lied to me about transporting my father to his nephrologist and neurologist for appointments. They provided me with false reports of him doing well during transports and visits when in all actuality, he hadn't seen either in over 3 years!!! The Drs. received lab reports from the facility and the dialysis center. However, the facility either cancelled appts scheduled or said they would reschedule and never did. It was only after I called them out on it that they somewhat attempted to correct the situation.I have been repeatedly lied to about who was transporting my loved one to dialysis and back. They kept switching companies and then claimed that they had their vans fixed and were doing the transporting themselves at one point. I found out that they had gone back to the very company that left my loved one at the dialysis once for hours with no phone call or follow up. They also decided once not to even come and get him to take him for treatment, with no prior call, apology, or rescheduling.My loved one has been discouraged from walking (and he could do just fine) and made to sit and scoot in a wheelchair. He can still walk, but now it's not as well as it was when I first moved him in. As his memory is now essentially gone, the level of care that he receives is getting worse. Due to the pandemic, the nurse from new facility can't even go in to do an initial evaluation. So, I can't move him until the ban on visitations in nursing homes is lifted.Keep Your Loved Ones AWAY from there, if you love them...

Not a good experience. They withheld my husband's pain medication for 22 hours. This was after he had surgery for a broken hip. Totally unacceptable. Moved him out of there

Very friendly staff... pleasurable experience every time I have gone to the facility.