Otterbein New Albany SeniorLife Neighborhood

January, 2020, Building Four. My wife was here for rehab after a fall and surgery. Her stay was about six days. Staff was wonderful attentive and medically good. The food was excellent. Management appeared aloof and busy covering themselves on their laptops. Getting her discharged was too long and an unnecessary event. Physical structure is nice but needs maintenance, large spot on carpet in living room, most of the lazy boy chairs were broken. Carpet in her room dirty and full of salt when workers visited, they brought in salt from their shoes. Not sure Im fond of this cottage concept, workers have to shuttle between five buildings particularly in the winter, this can be a challenge. Perhaps booties or slippers could be provided for workers and guests. We realize that it is difficult to run an organization like this, but its the small details that are important.

Outstanding place to work. Good people to work with. Warm and understanding administration. Like family. Flexible hours. Sincere, strong, diverse foundation of values to keep your course firm and moving forward to improve yourself as an individual, no matter what background you hail from. Nursing department is run by the best DON in the field. You will always know where you stand. She will guide you and help you grow, no matter how many years you have as a nurse. New regulations, need help, education, or clarification.. DON is there. Proud to be part of the Otterbein team.

The care was auful (what care they gave). They never gave meds when they were due or needed, it took half an hour or more to get a call light answered for necessary help. Room was never cleaned unless you requested it. Outsourced nurses because the could not keep help.

The concept of Otterbein Senior Living is impressive. It helps patients feel at home or like they have their own apartments. There should be many more to the point where the traditional nursing homes disappear. The environment can help with a patient getting better on all levels. My mom was at this facility for 6.5 days in the short term building. First impressions were great. Michael got my mom a wheel chair, noticed she was cold and gave her a blanket. My sister and I knew she thought we were dropping her off in some place that hadnt been redecorated since 1987. We were very happy to show her that it was light, bright with four windows and she had privacy. The PSAs were all fabulous. Michael, Sanjay, Sequoia, and others that I would remember by face but failed to write down their names. Jamie the nurse was great. My mom really liked Susan who was the social worker, and the psychiatrist as well as Dr. D. Lauren was exceptionally helpful with getting her admitted and paperwork. The aforementioned individuals made a great impression on us. My mom had to leave by ambulance and didnt leave the hospital for 12 days. The first week she was in the hospital a young lady named Kristen came to see how she was doing. I thought that was very nice. Thats where my positive comments end. The director of Nursing? Never met her and I should have way before her being there 5 days. I was told to always just push the option to speak to her. That was great until I inquired if my mom had fallen. She didnt call back. I did and no answer all of a sudden. So my sister called and she picked right up. She had conducted interviews and confirmed my had not fallen. That was great, however, I have EVERY right to ask if my mom fell and that is the type of call that warrants a follow up ASAP. Kevin? Didnt need to meet him and after the attitude he displayed while I was cleaning out my moms room because she had to return to the hospital; Im not sorry about not meeting him. Hes arrogant and rude. If he had any questions about what was obviously going on right before his eyes, he needed to use his eyes and make contact with me and speak to me, not yell and demand someone else respond. I wasn't responding because nobody is going to speak AT me and get a response. I didn't care for him interrupting me as I was giving the PSAs an update on my mom, that they had taken care of and had a genuine concern for. There are various ways to have handled that. He handled it wrong. I was told by more than one person; three to be exact that that building rarely is full so it shouldnt be an issue to get her back after her hospital stay. Granted it was 12 days later, but I still feel like this facility did NOT want my mom back because of the issues she was having. But since its a NURSING facility, those are issues each and every person should attend to. It was like they just focused on her PT needs and ignored everything else. They had doctor records so they knew what they were getting with my mom coming on as a patient. The PSAs are pretty much nurses too. They have quite a few duties. Too many to be honest. Cooking, cleaning, laundry, getting vitals, tending to patients and cleaning rooms. This is how you burn out your team. This is how you have turnover. It costs more to replace employees then to keep the ones you have and keep them happy. Its not really such a feat to show your employees appreciation. We had the social worker at OhioHealth call the location in Gahanna and within seconds advised they had a room available. I found that to be interesting. Its only day 1.5 but the differences are apparent. Starting with them testing her for TB right off the bat. That wasnt done at all in New Albany. Theres a different type of buzz here and my mom, sister, and I feel it. Stay tuned.