Elmcroft of Washington Township

I put my Aunt in this facility 4 years ago after she had a stroke and needed the assisted living and the memory care as she also had early signs of dementia well as assisted living. I knew it was only a matter of time for her memory and I wanted a place that could accommodate her thru this change of her life. I also picked this facility because they were a medicaid accepting facility after 18 mos of private pay, and there was a good chance her private funds would run out before she needed to go to a nursing home. Now, that time has come and this facility has proven to me that they have no compassion for their residents. Not the people working there, the owners. I am just told they have their medicaid waiver quota and are not accepting any more. When I enrolled I was not told there could be an issue with medicaid down the road, so I felt comfortable my Aunt would have her forever home until she could not take care of herself any longer. They are now telling me this 85 year old woman who can't remember much but the familiar faces she see's there everyday, needs to leave. They totally have no care or thought of the trauma they will put this woman thru to re-locate her to a strange place. I even wrote an email to the corporate person, a Ms. Sharp, telling her about my Aunt so she might think of her as a person, and asking her to re-consider acceptance of the medicaid waiver. I never even got a courtesy response. This facility is now owned by Eclipse Senior Living. I would think twice about any facility they own before you put your loved one there.

I couldn't be more disappointed with this organization. They manipulated my loved one into believing she was staying for a week of therapy yet they charged her for two months. After two days of therapy my loved one fell and suffered a broken hip. Two months later a bill was received from Elmcroft for almost $9,000. At no time did anyone reach out to my loved one (or me as the Power of Attorney.) The mental state of my loved one was obviously going down hill and Elmcroft was willing to capitalize on this misfortune. When I called to question the bill because the charge was for two months versus a few days, the person I spoke with changed her story a number of times and finally admitted she was not present when my loved one signed the paperwork. My loved one had no intention of moving into Elmcroft and in no way would have signed paperwork if that were the case. This organization willingly took money from the misfortune of an elderly individual.I am deeply bothered by their lack of compassion and integrity. With the number of other amazing options in the area, I hope you choose a different facility for your love one; I wish I had.

The receptionist is hot

I seriously can never thank ElmCroft enough for how much they help our family! From being scared and nervous for even putting my grandma and aunt there to begin with... they made the transition as smooth as possible... comforted us with their care for them both since we could not do it all of the time. Always keeping us up to date on what was going on.... and having the patience for them. They always have been so helpful and kind hearted. They kept my grandma comfortable during her last year or so. And now they are doing their very best for Aunt Patty. Today, mom &I grabbed the last few pieces of furniture of grandmas and all of her clothes. (Her clothes is one of the hardest for me). & when we showed up.... Mike, Ulti & David were there waiting with carts and hands ready to help. They loaded it all for us and didnt even want us to lift her bags of clothes. It is those little things that when your heart is so broken they help so much. I can never say thank you enough. Or express enough gratitude. If you ever need an amazing place for your family member to be taken care of and comfortable Elmcroft of Washington Township is the best ! They are truly angels on earth helping us families who need it for our loved ones.

I seriously can never thank ElmCroft enough for how much they help our family! From being scared and nervous for even putting my grandma and aunt there to begin with... they made the transition as smooth as possible... comforted us with their care for them both since we could not do it all of the time. Always keeping us up to date on what was going on.... and having the patience for them. They always have been so helpful and kind hearted. They kept my grandma comfortable during her last year or so. And now they are doing their very best for Aunt Patty. Today, mom &I grabbed the last few pieces of furniture of grandmas and all of her clothes. (Her clothes is one of the hardest for me). & when we showed up.... Mike, Ulti & David were there waiting with carts and hands ready to help. They loaded it all for us and didnt even want us to lift her bags of clothes. It is those little things that when your heart is so broken they help so much. I can never say thank you enough. Or express enough gratitude.If you ever need an amazing place for your family member to be taken care of and comfortable Elmcroft of Washington Township is the best ! They are truly angels on earth helping us families who need it for our loved ones.