Otterbein Lebanon SeniorLife Community

The staff and especially the male supervisor Matt I believe his name is very disrespectful and rude. I had called earlier to make sure I'm schedule tonight I had called before in the past. And there weren't any problems before for but this time. Matt I had talk to was very disrespectful and had an attitude because I had called I'm not the first person to have problems with him I have friends and family that also work thourgh agency and have similar complaints tatheaviut the disrespect and rude. Attitude behavior that just go around there and I will be calling Corporate also cause at this point its just not professional. Wouldn't recommend anyone to work there.

I DONT HAVE A RELATIVE HERE. AND I WOULD NEVER SEND ANYONE IN MY FAMILY HERE . I work for Instacart a grocery shopping and delivery service. I was delivering groceries to a resident here who made the order and paid for it with her own money obviously.. for her purchase I had to scan her id . What I witnessed was awful to be completely honest the staff in no way helped the woman with her groceries. They made her come all the way down stairs for no reason when I told them I would accept the id from them . The tall gentleman gave her a hard time about taking to long . THE DIRECTOR once she realized what I was there for, was beyond rude and COMPLETELY NOT HELPFUL TO HER RESIDENT WHO WAS HAVING A VERY DIFFICULT TIME SHE EVEN GOT UP AND WENT ALL THE WAY TO the second floor to get the woman born in 1942, rather than her take the groceries to her and exchange Id for her .. AFTER WAITING CLOSE TO 15 MIN the man wouldn't let me in the second set if doors to actually get inside . And refused the delivery. This is during covid and I was taking all precautions for safety I didn't want to enter the building . These people had no rearguard for the woman and her safety . They didn't want to get out of their chairs and do anything Beyond their job description to help the resident. I wish I could reach out to the womans family and let them know what I witnessed.

I stopped at their weekly garage sale and the members there invited me to eat in their cafeteria. When i did afterwards the office personnel threw me off the property and acted like i was a criminal for trespassing. After reading all of the 1 star reviews left by many others, it is evident that this 'community' is more like a greedy, unhealthy, degenerate, illogical, uncaring, group of unprofessionals on a power trip attempting to operate a health department violating, extreme health risk facility.