Brookdale Kettering

The residents and most of the staff are very lovely and pleasant people, however I will say that the less interactions you have with the 'higher ups' (HR) the better. I recently discovered that being I guess 'overly helpful or overly friendly' can leave a bad taste in some of, or at least one of their mouths. Professionalism is SUPPOSE to start with them. So for this reason, 2 stars..No one should be treated like trash because of someone else (HR) having a bad day. Unacceptable!

We are very disappointed with the quality of the 'Independent Living' facility after all the promises before moving in. A mrsa patient under serious care is allowed to wander openly while being contagious. When a complaint was lodged about another matter, the resident was approached openly and told to mind her own business. Housekeeping? The apartment has only been 'cleaned' twice in the past two months. There is NO water pressure, shampoo is virtually impossible to rinse, along with the residue left behind from the water. The water is so hard that it clogs a coffee maker after about four uses. The quality of the food has deteriorated that the meals are avoided if possible. There have been various other small things that to some would be petty. but meant very much to the resident. If we'd had any idea about the downgoing circumstances at Brookdale Kettering.renting here would not have been an option.

I was actually an employee at this location the environment in which I work was very unprofessional the turnover rate was very high and I see why. We're bringing this information to upper management. How this place five store a lot of companies do things for the money aspect of it you can definitely tell this nursing home about the money