St Augustine Health Campus

Love it Here.

One of my parents was admitted to this facility a few times post surgeries, and we have no complaints! They could use another elevator, since it's a huge building, but that won't stop me from giving this place great praise! From nurses, to aides, they treated my parent and family well. Their cafeteria food is also great! They give the residents the option to go to the cafeteria, instead of sitting in smaller dining room in their floor. I regret the day I stopped working for them.

Review written by my spouse. I was a resident at this facility for seven months. There were some very good staff members who took good care of me. Scott and Gwen both nurses , treated me very well. The nurse Practioner Sarah was also very good. I found that the speech therapist Rhonda also knew what she was doing.Joanne, a nurses aid was my angel and also took good care of me. My good comments end there. I had as many bad health care workers taking care of me, especially on the third shift. Two third shift aids were taking care of me and hurting me. I told them that how they were doing the process was causing me pain. Their response was well we have to do it. Not compassionate at all. They treated my roughly like I was a box of rocks. I was in a room with another patient who would use the call button when they needed assistance. At times it would take an hour to get someone to help them. Many times residents would have to verbally yell help to try to get someone to see what they needed. I only went there due to the severity of my condition. I developed a condition that required surgery do to their neglect. I did not want to return after the surgery. I found a MUCH better nursing home and was transferred to it. My family had to contact the state several times about their practices at St. Augustine. I was on a tube feed so I was not able to comment on the food. I can say that the facility was kept clean. The worse part was the staff, the bad outweighed the good. There are suggestions about what to include in this review. One question is what activities do the residents enjoy, thats easy it is leaving